WTB Business Digital Banking 4+

App is bad enough to change small business’ banking institutions

Washington trust bank is great to work with, and the personal banking app is great. The Business Digital Banking app is awful and doesn’t work for me as a small business owner who is on the go. iPhone 14 Pro with the latest iOS and app version.
Issues:
- logging in. It feels like pulling a slot machine lever. I am never sure when it’s going to work or make me type everything in again. Face ID doesn’t really seem to do anything. When I use Face ID, I get the verification check mark and the processing indicator, a few screen changes later, I’m back at the login screen with my info cleared.
-UX. The whole app is a resized version of the web site, which is also bad and missing the creature comforts of WA Trust personal banking.

Forced downgrade from other app

I much prefer the other WTB app, but business clients had to move to this one. Originally I reported that you couldn’t save transaction views but WTB reached out and told me how, I saved a view and this app is more usable now but still difficult considering you have to scroll left to right to see the full transaction information. I use plenty of other bank apps, none of which make me scroll left to right for anything.

In the app, I tapped on Help and it’s not responsive for mobile so you can hardly read the helpful advice. I wish this app was more like the other WTB app, or that I could go back to using the other one. I try to stick with viewing accounts on my laptop only now, and have the app on my phone just in case.

Awful!

First off, I have been a WA Trust customer for many years and love their customer service and personal banking accounts. However, (A big However) the business checking and savings website and mobile app are awful! You have to scroll past useless columns of information to get to transaction amounts, it doesn’t update electronic deposits to available balance, I have more than one account and the landing page requires pushing another button to show both accounts. Quite honestly I think that I will just go to a different bank for my business needs - if it were simply the same as the personal checking online and app - I would be much happier.

Developer Response ,

Thank you for your feedback, we apologize for the inconvienence. A fix to the available balance issue was available on June 11, 2024 with version 3.11.0. The mobile app landing page was designed to meet multiple business needs based on many various account types. We would appreciate more information around the scrolling and web issues you've experienced and anything else we can address for you by contacting our CSG Support Team at 866-765-2915.