WuKong: Chinese, Math & ELA +4

Hello I’m a student and I really like this app I use it for Chinese and stuff and the teachers are really nice in my opinion I would recommend it if your learning chinese and stuff but when I’m doing the homework,when I’m dragging the words to the correct place and imess up so I try to switch it the thing bugs out and won’t let me switch it correctly so I have to reset the screen I’m really glad there is a reset button because if there wasn’t I would have to do it all over again over all really good app again I recommend it!

Hello, we appreciate your positive feedback and are glad to hear that you enjoy our app for your Chinese studies. We apologize for the inconvenience caused by the dragging issue and we have received your report. Our team will look into optimizing this feature for a smoother experience. Thank you for your recommendation and for using our app. If you have any more feedback or need further assistance, please reach out to us at : it.support@wukong.com.

It has a lot of bugs on homework and stuff. It also needs a lot of improvement. The old version was better in my opinion because it was more useful than the new one. The new one just has my color and sound it isn’t really useful it’s just more colorful. When you need to leave or to check on stuff you would have to download it on your phone or on your computer.

I apologize for the inconvenience and dissatisfaction you have experienced. To better assist you in resolving the issues, please send an email detailing the specific problems you are encountering to our support team at support@wukong.com. Our team will promptly respond and provide the necessary support and solutions. Once again, I apologize for any inconvenience caused and appreciate your understanding and patience.

My son joined WuKong classes as a trial for him to learn more Chinese. I had previously communicated our needs in detail but the people who handled our account was unpleasant and under educated - she did not even call me by my name just kept saying “kid’s mom, this, kids’s mom, that”.
As a beginner under 4 years old, we are exploring different ways for our kids to learn, but they kept pushing for signing up for 1000 more classes, or even, after a few weeks, asking us to upgrade to a “3 year plan” or a “5 year plan”. But honestly, who knows if any kids can commit that big? Well not mine and I’m sure he will turn out fine.

I apologize for any negative experience you had with our WuKong classes. We strive to provide a positive and personalized learning journey for all our students and their parents. It is disheartening to hear that the person handling your account was unpleasant and did not address you by your name.

We understand that as parents, you are exploring different ways for your child, who is under 4 years old, to learn. Our intention is to offer flexible options that cater to your needs. I apologize if you felt pressured to sign up for additional classes or upgrade to long-term plans.

Please be assured that we take your feedback seriously and will address the issues you raised to improve our service. We appreciate your trust in WuKong classes, and we are confident that your son will continue to make progress in his Chinese language learning journey.