Wyndham Hotels & Resorts 4+

I've used this app for researching the Wyndham hotels I am a member with. We traveled across the USA for 2 months without planning ahead for destinations. We had a starting point, a date for my grandsons graduation as a target event and date to be at and a date to be home. It was so easy to look ahead while my husband drove, see how long to get somewhere based on how long he would drive that day and find a hotel associated with Wyndham by looking at the map on the app. I would look at reviews, price, description of what's in the area, hotel amenities and choose a room style, book and pay with my credit card all from the passenger seat of the car. When we got to the hotel, they had us in their system, verified who I was and check us in. Quick and easy. We didn't have any problems for 2 months except once. The room style we had chosen had a dripping faucet when we went in the room. We called the front desk and was told to come back and they would give us another room just a couple doors down. It was not a burden to move because I always check out the room before I unpack. I love the easy to understand way that this app allows me to book. Much easier than calling and hoping the clerk who answers, understands my information and types it in correctly. I can't blame anyone for misspelling my name or getting my payment information incorrect because I typed it in myself.

I am a traveler and have been up and down the entire East Coast in the past month. I have stayed at many hotels from super8 to La Quinta. For those complaining, I believe it is on them. You have to really look at the location of the hotel you are choosing. And if you choose the cheapest option then that is what you will get. You get what you pay for. Wyndham rewards offers a great program where you can build points up for discounted rates and for free stays. This has enabled me to be able to spend less money and get higher quality rooms. I have had issues with the super8 motel’s before and refuse to stay in them any longer. I wish they were not a part of Wyndham rewards. However, the quality of the rooms is not Wyndham rewards fault. As stated, for those reviews saying they got dirty rooms, check out the hotel first and make sure you’re not getting just the cheapest option. I now stay in only Days Inn and La Quinta hotels as they are both economical and clean. I’ve had no issues out of either one. I am a very devoted Wyndham customer and refuse to stay in any hotel that does not participate in the Wyndham rewards program. Being a traveler this program is perfect for me and I thank Wyndham for it! 10/10 would recommend!

Several times I have used the app and the reservation has not gone through. We’re not receiving a confirmation email for Wyndham after booking and using the checkout application on the website. I end up paying more because the reservation did not go through and therefore end up losing the original price and having to spend 2 to 3 hours on the phone. I feel that that diamond member reservations, because I am in Diamond member, should be able to add points and make reservations when the rewards department is not open. It is very inconvenient for people. And it is very alarming when you think you have a place to stay and then you don’t. The last time that this happened I ended up spending three days on the phone finally getting the rewards department on the last day. The The excessive time is not necessary and Deems is not very good customer service because the website is not working. Please improve the website so that reservations are at leased confirmed and secured at the time of completing the reservation on the website. Thank you so much.
Again this is not the first time it’s happened. This has happened several times throughout 2018 and 2019. Thank you so much and I hope that you can improve the operations of The Wyndham website because it’s very Scary, concerning, excessively stressful and dis-tasteful because it happens at the last minute. Warm regards