Wynn Slots - Las Vegas Casino 17+

The update wasn’t great, but it wasn’t the end of the world.

Recently this app had a massive update that changed the makeup of the VIP program. It was painful, but hey it’s their app and we don’t have to play if we don’t want to. People are still playing and on occasion they complain about the change. For the most part the games are fun and can be just as fickle as any slot machine in Vegas. Support is pretty good considering that sometimes they get the brunt of people’s ire. If you have a problem with one of the games it’s always good to have screenshots and video. That goes a long way towards helping support see your side of things and they do make good on the problem.
Even with this time in which we are in, where they may have fewer people working and this virus that’s going around making extra work for them. They still find the time to help out whenever possible.
So if you enjoy playing slots and don’t expect to be able to advance in the vip program without paying money. This game is for you. If you find that paying to advance objectionable, then stay away. There are already plenty of people complaining about the rules and frankly it gets old.
If you join a Facebook group that’s nice because there are strategies for playing the games for the most fun. That’s my take on this app. Play don’t play it’s up to you.

Not worth the time anymore.

When this game came out, I played it at least 16 hours a day. It was such a fun and rewarding game! I got all of my friends and family to play, but with the recent updates, all of them ended up quitting and deleting the app. I spend a lot of time and money on this app but it is not as fun as it used to be. There is no way someone can maintain their vip status without spending hundreds of dollars in this game. Especially when you get only 1 vip point for every daily rewards. Not only that, the vip points for the daily events changed drastically too. 1 billion coins don’t even last me a full day anymore. This game is not worth my time anymore. I rather just pay to stay at a different hotel where everything is instead of walking miles to get to it from the Wynn. I play a lot of the slot machines and eat at the restaurants at the Wynn but now, I am going to start booking my stays elsewhere.

Developer Response ,

We are sorry to learn that you didn't have the best experience with the game. Due to a variety of factors such as a few players who try to take advantage of the VIP program and unforeseen events which we cannot control, we are forced to make changes from time to time without prior notice. It is not our intention to make sudden changes and we understand the frustration behind them. We are working diligently to minimize the need for sudden changes. We are always reviewing our player’s feedback to improve our game constantly. If you have any new ideas or suggestions to make our game more exciting, please feel free to write to us via help@wynnslot.com. We will be more than happy to assist you! We hope you will come back and try again someday soon!

Great game when working. Customer support is lacking

Very fun game when everything is working properly. I’ve both built up my coins and purchased coins to a point where I could play in the high roller room. When playing, you are pretty much trying to stay alive until you get into the bonus. This is even more important when playing in the high roller room. Over a dozen times when betting the max (24mil per spin) I got into the bonus, then the game would say “server error.” This would only happen when entering the bonus areas. These errors easily cost me 1 billion in bonus coins every time this happens. I sent one email stating my issue. The response was “server error fixed” with a bonus of 10k chips for the trouble. The errors continued though. My second email went with no response. After the amount of money I have payed to play this game, I expected better support. There isn’t much choice but to stop playing because of the lost bonus coins, which in turn costs me real money to keep playing. The service on this app doesn’t reflect the service The Wynn is known for.

Review update: June 1st 2019
Support emailed me with an apology and credited my account 500mil coins. It sounds like a lot, but isn’t even 1/20th of what I would’ve received if my bonus rounds haven’t had time out errors over a dozen times. I appreciate the email, but the compensation doesn’t make up for the issues that I dealt with.