X-Sense Home Security 4+

I love the temperature sensors for I have them in my freezers and fridge I bought them for our deep freezers to make sure they never get left open. The developers are great and addressed an issue I brought to their attention within a few days. Only one person can log into the account at a time though that’s the only other problem I have with it would love for both of us to stay logged in so that when one isn’t home the other can tell what’s going on if the alarm sounds

Dear j568966,
Thank you for your feedback! We are pleased to inform you that our product team has addressed the issue you raised and has adjusted the temperature alarm ranges in the app to offer more flexibility for various usage scenarios. Please update to the latest version to benefit from these new features. If you have any other questions or need further assistance, please don't hesitate to contact us. Thank you for your ongoing support.
Best regards,
X-Sense Team

Set up for 2 driveway alarms was pretty flawless but the Push Notification Interval won’t budge off of 5 seconds. We have deer that set off one alarm and hanging the interval would reduce all those annoying alarms. It would also be helpful to turn down the base volume even more. It’s pretty loud at night and sets off the dog, very unwelcome! More information in the Help area of the app would be, well, helpful.

You’ve answered my rating by “manspaining” the actual menu items I’ve tried to manipulate. I’m afraid you didn’t read my review with comprehension. The setting won’t budge off the 5 second setting to 30 seconds or any other interval. It simply will not move or set to anything else on the Push Notification Interval. It stays on 5 seconds. I’ve also set the volume as low as it will go. It needs to have a larger range of volume settings. I hope you understand now.

Dear Suffolk45,

Thank you for sharing your experience with our driveway alarms.

The push notification interval for the Driveway Alarm is set to a default of 5 seconds. However, you can adjust this interval to a longer duration by going to the alarm's settings page in the app and clicking "Push Notification Interval." Additionally, the app offers the ability to adjust the base station's volume. You can do this by going to the Driveway Alarm's "Device Settings" page and selecting "Sound Settings" to modify the volume.

We appreciate your feedback regarding the app's Help section. We will consider adding more detailed guidance in future updates to better assist our users.

Thank you for your valuable feedback and for choosing our product.

Best regards,
X-Sense Team

Reached out to support for assistance but the instructions returned did not help: 1. Unable to set a location on the mailbox and driveway alarms. Only the base station has location settings. Yet each added device shows “No Location.” The answer sent back to me was to use location management in settings in both added devices. I sent them a photo copy of the settings for each device (driveway and mailbox) showing both these items do not have location settings within their settings. 2. The driveway alarm as an interval setting to reduce false alarms on the same alert. The adjustment wheel will not adjust, locked onto 5 seconds. 3. Although base station and driveway alert show “Online” the mailbox alert doesn’t. It works but there is no consistency across added devices. Restarted iPhone 14Pro, IOS 17.5.1 and the applications without any change.

Dear 20932120123 ,

Thank you for bringing your concerns to our attention. We have responded to your questions through our support inbox. Please check your inbox for assistance. Please be assured that we are always carefully considering all your questions and actively working to resolve them. We look forward to hearing from you.

Best regards,
X-Sense Team