Xcel Energy’s mobile app makes it easy to manage your account, report outages, monitor your monthly energy usage, and stay up-to-date... all on your phone. You can report and stay informed about your outage information and view estimated restoration times without having to call Xcel Energy.
Manage your account:
− View your account balance and pay your bills
− View payment and billing history
− Manage payments and payment plans (including recurring payment plans and average monthly payments)
− Receive payment notifications
Stay informed about an outage:
− Easily report an outage – no need to remember an account number
− View and search outage information by current location or map
− Sign up for notifications about outage status and estimated restoration time for current and future outages
− Check your outage status
View and monitor your energy usage:
− View your current and historical monthly energy usage
− Compare your usage to similar houses in your area, or from month over month or year over year
− View energy saving tips and energy related programs to help you save money
Sign up and receive notifications your way. Options include app/push notification, SMS texting, email, or voice.
The Xcel Energy mobile app is the easy way to stay informed and connected!
Getting started is easy:
1. Download the app. It is free!
2. Sign in with the same username and password you use on My Account.
3. Start using the app.
• Simplified homepage and report an outage design
• App rating to give us feedback
• Other improvements based on customer’s feedback.
Ratings and Reviews
Decent app, no usage info
I'm in love with this app but I don't love it. I'm in love with the fact that I can view and pay my bill in a moment's notice. I'm in love with the fact that I can view, report and receive notice of outages in my area. I'm in love with the fact that I can use my touch ID to sign in instead of having to remember my password every time. I don't love the fact that I can't see my usage. I've taken initiatives to make my residence more green and reduce my monthly bill costs. I can't do that with this app to see if my usage has indeed gone down. I have to sign in on the actual website.
Entered in my new bank info and the app was still auto billing my old bank number, which was a Wells Fargo acct that got sold to Flagstar bank. I don’t even know how the bank got it because the rerouting number is totally different. So a bank that I live 4 hours away from has now charged me with overdraft fees, insufficient funds, etc! And all along I had my new bank info in there for the auto payment. WTH! Xcel can call them up and explain them up and explain that they have a crap app that kept billing an account that didn’t exist! What’s the point in enrolling in auto pay when xcel is not going to bill the correct people!!!! And now my xcel Bill is late! It took them 3 months to get letters to me! Really? WTH took so long! I’m also set up for text alerts along with email! And you have my phone number! Call a person! Needless to say...I’m going back to them sending me a bill in the mail! At least I can send them a check from my real bank acct! Thanks xcel for nothing!
It freezes a lot. Have to wait for it to time out and try again or restart the app. Or give up and come back to it in a few weeks. It’s been this way for months. Not able to see past bills or payment details. Only way to see (only minimal) past details is in a bar graph chart and you have to click each month’s bar to reveal the data...really odd.
I’d think with xcel being this giant company that they’d be able to throw a few more dollars at making their app closer to a viable alternative to the desktop site. Unfortunately it’s not like there’s another app you can use besides this one.
I can view the current amount due, so that’s useful.
With Family Sharing set up, up to six family members can use this app.