Xe Currency & Money Transfers 4+

I spent the past year traveling around the world, and this app was my most-used resource. Clear, easy user interface, immediate results, constantly updated markets rates that are more accurate than the rates states and banks offer. And it works offline if you don't have a network connection! (Though it can't update rates while offline, obviously.)
My only quibble is that it limits the number of currencies you can list at a time, and you have to manually delete one before you can add another. I'd prefer if the list auto-updated by most recently used, and the oldest one just scrolled off when you use a new one. But this is a minor issue, as most trips don't involve more than 10 different currencies.

When I first noticed this app I was excited and couldn’t wait to use it. I have bank accounts outside of the U.S., which the IRS is aware of. On my first attempt to transfer money to my external international accounts there was an issue. I received a strange email that looked like a scam, the email stated that both of my transfers were cancelled and my account was closed. Why this occurred I’m totally clueless. When I called Xe customer service I was told that there was a risk evaluation that was done and my transfers and account were cancelled. Now they still had not returned my money that was taken from my account. In order to transfer the money Xe needs your bank account and routing number for the bank you’re transferring money from and the bank where money is being transferred to. Who is actually taking a risk. All of this is a 100% joke. The person working for Xe customer service was rude and there wasn’t explanation as to why my transfers and account was determined to be a risk. It all has to be a scam! Be very aware!!! And Apple is supporting this company? Something is very wrong. Thank God I didn’t transfer more money than I did, because I still don’t have the money that I attempted to transfer. How can someone who is giving you their money be a risk?

I used Xe to send a trial amount of funds to a bank account in another country. I had questions about the transaction but when I tried to find customer support contact information on the web site it was essentially nonexistent. I did find a phone number, but the message was “our offices are currently closed.” There was no indication of when they’d be open. I did find what I thought would be reliable information buried in the web site for phone service hours ONLY for the day I called, but even though the web site said the phone line was open, it was not.

Xe needs to make customer live support available 24/7. The company says support is available 24/7 but that support is self-support on its web page. A customer is expected to handle issues by searching generic info on the web page, which is rather useless if a customer specific questions about a specific transaction.

At the VERY least Xe’s web site needs to clearly state when telephone and chat customer services are available. Having people guess is absurd.