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Description

Rated #1 in Overall App Quality by ACSI*

Want to manage your Xfinity Mobile service on the go? With the Xfinity Mobile app, you can:

· Check how much data you’ve used
· Switch between Unlimited and By the Gig data options
· View your bill and update payment info
· Manage account settings
· View order information
· Contact Xfinity Mobile for support

If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.

Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference


*Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.

What’s New

Version 2.33.0

We’ve made a few more minor bug fixes — more exciting stuff is on the way.

Ratings and Reviews

4.8 out of 5
42.2K Ratings

42.2K Ratings

cleanlessandplaymore ,

John

I was very skeptical, and at times very frustrated, with the customer service for Xfinity in the past. There must have been some changes at the company because it is much better now. The Xfinity mobile app and the service overall have been great. The most I have paid for three phones in our family is about $90 including taxes/fees over the last year, and that was when we were traveling to rural areas on toad trips. Our average bill has been about $30-40/month for all three phones. Also, the new shared plan is really great for families, and extremely flexible. We switched plans through the app recently when we were in a road trip, and used over $11 gigs of data because we could not link to wifi or an Xfinity hotspot very much. Our bill was still only $90! We were able to switch right back to a much lower by-the-gig plan after that trip. When I’m at work, my phone automatically finds a hotspot in my office building, so I use no data at all. We rarely have dropped calls, so we are very happy so far with the service over the first couple years!

JAGCAGKEB ,

Doesn’t work as stated

The app is very glitchy and it is just getting worse. I’ve contacted them serval times but it is always an excuse that is never actually resolved. For example there a feature that is suppose to keep track with texts and calls. Only partially works. I I have 3 lines and one line shows ever text and call. While the other 2 phones only show some and not everyday. The one phone will show say 15 text messages send and received when I actually sent and received well over 50. I’m trying to keep track of stuff on all 3 lines and it is difficult when it doesn’t work as stated. Another example is it will show I owe X amount the next day I owe nothing but I’ve paid nothing the day after I owe X amount again and so forth.
I’ve been with xfinity mobile since day 1. Thinking about going to a different company because of this issue and the fact that they lie about why it doesn’t work. I need a complete list of all in going and out going calls and texts for my business. Xfinity is costing me money and I might foot the the bill over to them. If they can’t get their own app to work what else are they incapable of actually providing? This whole situation makes me skeptical. GET YOUR ACT TOGETHER AND STOP FREAKING LYING!! Just be upfront that you don’t actually know why your app doesn’t work correctly.

SahiSachin ,

Excellent app and plan options

Switched from At&t to Xfinity mobile and it’s saving a me a lot. The best feature is to switch the plan on the fly just before your billing period end date. This way I m able to switch as per the usage in specific month. The app clearly shows how much data you have used so you can take a decision whether you need to switch the plan with in the Gig or just go unlimited. Additionally, as long as you switch before your billing period you are good and it will charge as per the final plan you have selected. This is great , e.g. you can keep the plan $12 for 1gb and if you use more than 1gb, just change the plan to 3gb or directly to unlimited. Next month you can switch it back to 1gb. I have kept a monthly reminder to check data usage 2 days before my billing period so that I can switch the plan and save. Other features like chat support is also good. Hope Xfinity will continue these plans and options to switch on the fly.

App Privacy

The developer, Comcast, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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