iPhone Screenshots

Description

Want to manage your Xfinity Mobile service on the go? With the Xfinity Mobile app, you can:

· Check how much data you’ve used
· Switch between Unlimited and By the Gig data options
· View your bill and update payment info
· Manage account settings
· View order information
· Contact Xfinity Mobile for support

If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.

Learn more about ‘Cal. Civ. Code §1798.135: Do Not Sell My Info’ options at https://www.xfinity.com/privacy/manage-preference

What’s New

Version 2.16.0

You've been asking for cool new features, particularly around data usage. We heard you. We are very excited to launch the Xfinity Mobile Data Widget!

Ratings and Reviews

4.8 out of 5
17.6K Ratings

17.6K Ratings

AtiskitAtaskit ,

Very disappointed

I switched my cell over to Comcast Xfinity as part of a bundle. It’s supposed to be free calls, free texts, but pay per Gig for data. But my group texts no longer go through and I have to be online or have the data turned on to get a text to go through, so I’m really paying for texts. They charge for a Gig whether you use data or not and they charge the next Gig as soon as you go over a Gig by .01Gig and the unused portion doesn’t carry over to the next month. Plus, I only rarely turn the data on and still get charged for 2 or more Gigs a month. I think there may be some cheating in their calculations of how much I’m using. My calls keep dropping and people say they called me but I don’t get some of their calls. My cell phone doesn’t work inside my house sometimes and it definitely doesn’t work in “out-in-the-boonies” areas. I’m not happy with this plan and want to switch back as soon as possible. Is anybody else having these issues? Or is it just me?

Developer Response ,

Sorry to hear you are having issues and we hear your concerns! If you'd like to discuss further, please email us at app_support@xfinitymobile.com.

crispux3 ,

Not a bad app but needs improvement

I have had no problems with this app since activating service with my BYOD iPhone SE in November ‘18 and downloading the app a short while later. The app makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, the app doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.”

Other than the above two glaring omissions, this app works just fine if you only need or want basic account information and access.

Developer Response ,

Thanks for the feedback! We're working on updates to improve the app.

JennieRS ,

Poor Usage Transparency

The xfinity mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in the app is nice and that’s what’s keeping me from giving 1 star.

Developer Response ,

Thanks for the feedback. It helps us improve. We do care and appreciate your comments so we can continue to make the experience better.

Information

Seller
Comcast Interactive Media
Size
113 MB
Category
Utilities
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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