The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.
· Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
· Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox
Manage Your Account Information
· View your channel lineup
· View and edit your account information, such as your contact phone number, password and email address
· Look up or change your Xfinity username and password
· View information about your internet usage
· View your Comcast Digital Voice number
Setup and Troubleshooting:
· View or personalize your WiFi name and password
· Refresh your X1 TV box and troubleshoot your Xfinity devices
· Check the connection status of your devices and get updates on service outages
· Use the Xfinity assistant to ask questions and get help
· Set up your remote to control all of your entertainment
· Check the status, reschedule or cancel your service appointment
· Find out your tech’s estimated time of arrival
· Request a call back from an Xfinity representative
· Find the nearest Comcast Service Center
We fixed a handful of defects to improve the overall performance of the app’s troubleshooting and bill payment capabilities.
If you're still experiencing issues, let us know at https://www.xfinity.com/report-a-bug so we can help resolve the problem.
Ratings and Reviews
It does have some nice functionality. However, to move from my account to see my bill, I keep having to enter my password. I’m already in your system. Comcast doesn’t want to provide the service of a paper bill. How come you make it so difficult to see my bill in the app?
Also, the app allows us to add features to our account, but not remove. Not cool. Customers should be able to view all available options so that we can make an informed decision regarding our plans. Not be forced to call a number to speak with someone with a limited English vocabulary.
Also, when trying to change the card that is saved into autopay - the system gives misleading messages. It reads that the system can’t remove the card at this time. This indicates to me that the system cannot do it now, but will be able to at another time. When, in fact, it will never be able to remove the card until we log into yet another section of the app to change our autopay setup. I shouldn’t have to log in so many times to do a job that Comcast should be doing for me.
Five Stars ⭐️ ⭐️⭐️⭐️⭐️
It’s really sad that a lot of people are complaining about this app. I for one really enjoy all the things that you can do! Here are easy ones that no one complains about, paying your bill, looking at history and able to see actual bill on PDF, add on other card to pay bill, change your address and phone number. Then you have a whole lot of other things you can do like check the Speedtest on internet speed, reset the internet modem or cable box, chat online with customer service (my fav) send a message for a call back, send notice of moving and transferring your account to new address. See those are quite a few things you can do on your own. So to me.........I wouldn’t change it for not being able to take something off your plan. Plus it caused too many problems and that’s why Xfinity has that in place. Hmmmmm sounds like they are doing it for our safety. Xfinity/Comcast I really do appreciate your service and commitment for the last seven or eight years.
Really Really Average
This app seems to be a revenue oriented app. I downloaded it hoping to block some unwanted phone solicitations like you can on the full website but you need a second app to show history. You can pay your bill on this app or order new services if you need help doing that. You can also get a cool blue dot that indicates your phone, internet and television services are working properly. You can also see your balance owed and pay your bill. You can see what model of phone is plugged into your land line. You can pick the channel to receive your bill(email, paper, autopay, twitter). You can manage your plan or your channels but like other poorly designed apps you need to re-enter your password as you change screens for different functionality. You can also read some great FAQ’s like Optimizing Your WFI Network that explains why WiFi doesn't work very well on the Xfinity gateway. You can pay your bill on this app.
An semi-functional app that offers little customer service and makes sure you can pay what you owe...a lot like Comcast the company.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.