iPhone Screenshots

Description

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.

Billing
• Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Use the Xfinity assistant to ask questions and get help
• Set up your remote to control all of your entertainment

Appointments
• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Cal. Civ. Code §1798.135: Do Not Sell My Info' options at https://www.xfinity.com/privacy/manage-preference

What’s New

Version 1.49.2

We're quickly making improvements to give you an even better app experience.

With so many of our customers working and learning from home, we are pausing our data plans through May 13, 2020, giving all customers Unlimited data for no additional charge. Customers with an upcoming appointment will see additional messaging about extra precautions we're now taking to keep everybody safe, including expanded future appointment times, so you can now schedule or reschedule further out if needed.

For more details on Xfinity's response to coronavirus (COVID-19), please visit https://www.xfinity.com/prepare.

Ratings and Reviews

3.1 out of 5
19.8K Ratings

19.8K Ratings

01Bigtime ,

This app and Xfinity’s website are both awful

You’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through the app and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that.

scholarbev ,

Meh

It does have some nice functionality. However, to move from my account to see my bill, I keep having to enter my password. I’m already in your system. Comcast doesn’t want to provide the service of a paper bill. How come you make it so difficult to see my bill in the app?
Also, the app allows us to add features to our account, but not remove. Not cool. Customers should be able to view all available options so that we can make an informed decision regarding our plans. Not be forced to call a number to speak with someone with a limited English vocabulary.
Also, when trying to change the card that is saved into autopay - the system gives misleading messages. It reads that the system can’t remove the card at this time. This indicates to me that the system cannot do it now, but will be able to at another time. When, in fact, it will never be able to remove the card until we log into yet another section of the app to change our autopay setup. I shouldn’t have to log in so many times to do a job that Comcast should be doing for me.

Adguru100 ,

This Xfinity app is setup to Rip off customers

The app is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity.
This app DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to.
Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using this app, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error.
(Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?)
If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using this app!!

Information

Seller
Comcast Interactive Media
Size
157.8 MB
Category
Utilities
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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