We get it. You want to send money to friends and family around the world, quickly and conveniently. That’s why PayPal brings you Xoom.
Xoom is a fast and secure way to send money directly to banks and cash pick up locations abroad. You can even reload phones and pay utility bills in other countries right from your mobile device.
We give you the power to move your money amazingly fast.
Send money abroad fast
Send money from your phone directly to banks, cash pick up locations, and even cash delivery services around the world.
Send it again even faster
Want to send money to the same person again? After the first time, simply slide to resend in seconds -- no need to fill in their recipient information all over again.
Reload phones instantly
Add minutes instantly to prepaid phones of your friends and family in other countries.
Get text updates and access to help
Never worry about the status of your transactions with text updates and access to real human customer support in multiple languages.
Limits and fees on transactions vary based on type of transaction including transaction history, payout location, payment instrument, and delivery method.
We regularly make improvements to the app with each release.
Our latest update contains fixes and enhancements to make your sending experience more seamless.
Ratings and Reviews
If you need a trustworthy service DONT use Xoom
Their service used to be good. Not anymore. If you need a trustworthy and quick way to send money, don’t use Xoom. I’ve been using for a while and in the couple of months it has been just an frustrating experience with a customer service that’s sounds like they are trained to give you a few words excuses and normally they are: “I’m sorry for the inconvenience but there’s nothing we can do”. They have been delaying the delivery of the money. Not sure why but I sent some money to my sister and nephews last Christmas for food and gifts as they live in another poor country and it took 4 days until she was able to get the money. Needless to say they got after Christmas, but the money was out of my account. It was very stressful and the customer service didn’t gave me an straight answer or why it was taking so long. Now here I am again. Second time, 24 hours later after I sent, waiting for a transfer that is already out of my account but not on the destination on time again. I gave them a second chance. I’m done with Xoom. Unfortunately.
Developer Response ,
We're sorry to hear that. Please email us at email@example.com so that we can assist you.
Scary Business Practice
Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!
This app/company is AWFUL
This company is profoundly dysfunctional. Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. After attempting to complete a relatively low dollar value transaction, I received an email a few DAYS later that the transaction had been canceled for “security reasons” - nothing more specific. The email instructed me to write to its “appeals” department to dispute the cancellation. I did so. TWO WEEKS later I had still received no response. I called their “customer service” - communication was extremely difficult. I was asked a host of redundant and inane questions. After 20 minutes I was told that everything was verified and that the transaction would go through. To my surprise, I received an email inviting me to attempt another transaction - in other words the company would not complete the original transaction on its original terms, but expected me to “try again.” I had just wasted TWO and a half weeks attempting to verify a transaction this company was not going to honor even after I had “successfully” verified it. This is obviously problematic when you are sending or receiving money internationally and have exposure to changes in exchange rate. My wife ultimately completed the transaction without incident on TransferWise. I hope PayPal can get it’s money back for this lemon.
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Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Usage Data
- Other Data
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- Xoom Corporation
- 207.9 MB
- Requires iOS 12.0.0 or later.
- iPod touch
- Requires iOS 12.0.0 or later.
English, Dutch, French, German, Hungarian, Italian, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Vietnamese
- Age Rating
- © PayPal, Inc.
With Family Sharing set up, up to six family members can use this app.