Xplora 4+

So far so good

Bought the XPlora x5 smartwatch to track my elementary school child. Apprehensive due to poor reviews in App store in spite of good reviews about the smart watch elsewhere. The App and phone seems to work the intended functionality so far. Our experience is only for a few hours and also with the smart watch also connected to wifi and using the sim card. Will update the review if our experience changes.

Developer Response ,

Hi, thank you for the great feedback, and we wish you lots of fun with the watch! If you have any questions, please contact us at support@xplora.com.

App is unpredictable

Got my kids Xplora watches and have been using them and the app for a month or so. Cell service in the area where we live is spotty, and I can’t in good conscience blame Xplora for that but what needs focused attention is the app’s clunky interface and unpredictable features. Most frustrating is how school mode doesn’t turn off at the designated times, and I have to turn it off manually to communicate with my child despite the mode’s indicated expiration. The app also randomly opens at times with no information displayed and restarting it doesn’t help populate your registered devices. You have to log out and log back in to the app for features populate again, which is a time waster. Otherwise, it’s just a waiting game before the app finally responds and you can interface with it again. Also, messages fail to send even when sufficient cell signal exists on both ends. I realize we’re not dealing with expensive smart watches here but assume promised basic functionality would be fulfilled and, unfortunately, it’s not. Lastly, the step counter is ridiculously inaccurate and makes my kids think they’re walking 20k plus steps a day, which I’m sure is no coincidence since steps go toward accumulating “coins,” which they can redeem for, “products.” Please focus less on marketing gimmicks directed at children and more on ensuring parents can communicate with them when this core function is needed most.

Have to re-login every time

Bought the X5 to have a way to track and communicate with my kids instead of giving them a phone that they’d likely set down and lose or get stolen. The app is a good concept, but definitely still has some bugs and could use some improvements with making the interface a little more user-friendly. My husband set everything up using the app on his phone and added me as a guardian/admin. But for some reason, when I close the app and try to open it again, all the info is lost. I can no longer see the users or any of the features like the contacts, their location, use history, etc. The only way to get it back is to log out and log back in again. My husband doesn’t seem to have this issue. Also, when I can view everything, it doesn’t clear the notifications. For example, if it says I have 2 notifications on the app icon and I open the app to view them, it doesn’t clear the “2”. Same thing inside the app itself. If it says I have 2 chat notifications, opening the chat doesn’t clear the notifications.

Developer Response ,

Thanks for your feedback! We see you have technical issues, therefore we recommend you to contact our support team, who will help you right away so you can start enjoying your Xplora! Please contact them at support@myxplora.com