We can’t login app so how am I tracking my child safety ? I will not recommend this watch to anyone

All I wanted was a Watch that would accurately track my kids as they moved independently through Barcelona, and be able to check in with me. Neither function works well in this app. The tracking is buggy and works half the time. Sometimes it shows them in the right place, sometimes miles away. And the texting and calling works fine, but all I want is to get a red bubble notification on the app when I have a text from my kids. For a long time I could get NO red bubbles (and yes, all my notification settings were right on my iPhone), and now all of a sudden I get so many random red bubbles from the app the actual texts get lost. Why can’t I control what notifications I get?!?! What is the point of my kids texting me when they need me if I don’t even know about it? Why can’t I get texts in the messages app where I get reliable notifications when I need them? Please use your programmer’s time to fix the bugs in the basic functionality of the app, not to gamify a device that we sought out purposely so that my kids would be off of screens!!!

Still abysmal. Location will not update even after three hours. Not notification badges on the app (home screen or in the app (for each watch) do not clear even after reading the messages.The app and watches are just so unreliable. I would never recommend either one to anyone.Some suggested improvements seem to have been made, but there are still lots of issues similar to what others have posted, such as out-of-date locations. Sometimes I will receive a notification that a watch has moved out of a safety zone, but when I go to the map, it shows the watch in the original location. It can take quite a few refreshes or several minutes before the location catches up.Also, the app badge icon (red bubble) does not clear after reviewing messages and notifications. This obviously complicates knowing whether or not there are new messages or notifications.Note: one issue we had was when Wi-Fi is on, it really messes up watch location tracking and texting. Owners might want to ensure that watch Wi-Fi is not set to on.*Suggested improvement: add a new user type for caregivers, such as aunts and uncles, grandparents, nannies, who can see the location, but do not have full access to make changes to watch Settings.*Another suggested improvement: allow different alert sounds for messages versus notifications, and let these be different than the phone’s built-in system notification sound. The same alert sound for everything makes it difficult to know when I need to pay attention to the app/watch and in the end, the watch wearers, who are the point of even having this watch and app.

My wife is a world champion boxer her and I are gone so much for training and media that our boys are away from us frequently with their older sister to help us have peace of mind we got these watches for our 6 and 7 year old despite the reviews we wanted to give it a try. We live in a extremely good area in Sumerlin and figured this would just add to their safety when they go out to play and would allow easy communication with us while we are on the road while not having to worry about losing a phone however the watch does not have good service. There’s constant connection errors we had tons of friends and fans asking for a review we will give it another week or so to try and get help w customer service possibly its settings. Hope they are helpful so glad i didnt purchase the 3 year plan like i wanted I highly suggest due month-to-month at first pay as you go it’s higher but it’s worth it until you know if this will work for you