Yamibuy: Asian Grocery & Goods 4+

The customer service is great!!

Normally I never write a review for an app, but Yamibuy’s customer service is just extraordinary! My package did not arrive and when I asked for a refund I was expecting some push back or delay as is the case with a lot of other companies right now given the Covid. However, the refund came back in just 2 business days. They are really putting the customers first. I would recommend this app to all my friends even if they don’t usually buy Asian foods, the experience is simply great! Keep it up Yamibuy!

Unsafe! Do not use Yamibuy to protect yourself!

My account was compromised. Someone tried to place unauthorized order with a stolen credit card. I canceled that order and immediately contact the Customer Service, and changed my password and unbound all social media. Several minutes later, the same guy placed the order AGAIN! I changed my password to a 20 digits random combination of mixed-case letters, numbers and symbols pattern. And no more than 5 minutes, a third order was placed. This means that there are security breaches which allowed the thieves entering your account without password or any other barriers. Half day had passed and the Yamibuy did not give me any answer or reply. They just let this happening again and again and again. It is me myself managed to contact the people who was also fooled by the thief and was asking the thief to place orders, to cancel the orders. Additionally, I did some research and found that this kind of incidents can be traced back to 2017, so 5 years passed, and their security is not improved a little. They don't even have a 2-step verification which is almost used in any online shopping apps. This is very irresponsible and disrespectful to their customers. You can use tons of other better app to purchase same or higher quality asian products. Please drop out with this den of thieves and protect yourself!

Ответ разработчика ,

We apologize for any inconvenience.
We have received your complaint email and have responded. Please check it out, we hope to communicate directly with you over the phone. Or you may contact our customer service at 800-407-9710 (Email: help@yamibuy.com)， Our representative will help you deal with this issue further.
Thank you.

SCAM! They will take the money and products will never arrive.

For the record, I do believe they are sending the products out. But I live in SoCal and they deliver your order using 7-Hr Express. I received my first order just fine. Then the second and the third never arrived, on which I spent $140. They NEVER arrived. Driver will take a picture of the order in the locker but leave the locker empty or s/he will take a picture of random boxes in the mail room and mark them as delivered. When I contacted customer service, they kept saying…”but the picture!!” So what are you saying, that I am lying about never getting what I PAID for? Maybe you will have better experience if you’re out of state, but don’t be surprised if the driver keeps all your stuff if you live in SoCal. And customer service won’t help you because “..the picture!!” They will also SAY they will email you with follow-up. They won’t. You won’t hear from them. I reported Yami to my credit card company and deleted the app.

Ответ разработчика ,

We apologize for any inconvenience.
We will forward your valuable comments to relevant departments. Could you please contact our customer service at 800-407-9710 (Email: help@yamibuy.com)? Our representative will help you deal with this issue further. Thank you.