Recently I tried to order a ride to the other part of the city, and I faced a series of problems with the map. First of all, the map didn't show me my position, which is crucial and used in any other taxi app. Second of all, the drivers refused to come to my pickup location since they didn’t know where it was. And last issue that I faced is that the app itself reduced my rating because of cancelation of two rides. I don’t recommend using this app unless you want to put yourself in a stressful situations.

I have been enjoying using the Yango app, but recently with your new feature change, I’ve found the experience less customer-friendly. Removing the option to add or subtract money from the ride fare has taken away a key tool that allowed users to navigate high-demand hours more fairly. This feature offered flexibility, especially during peak times when prices surge unexpectedly. It allowed passengers to offer a fair incentive to drivers without being forced into inflated base prices. Taking this away feels unfair to the very people who rely on Yango daily. A more balanced solution would be to enable this feature only during peak hours, when pricing becomes volatile, and lock it during off-peak times when prices are stable and equitable. That way, the system remains transparent and beneficial to both drivers and riders.

I’ve had payment issues with this app. You order a ride, your car shows up, and then halfway through the ride it tries to charge your card. If that doesn’t go through for some reason, in my case it’s usually because I got a text about fraud that I need to respond to, which seems to happen consistently on this app, then I have to pay cash. If you don’t have cash you end up stuck in an awkward situation with an angry driver, and once the ride is over there’s no way to go back and try another card or try the card again after you respond to a fraud alert. I’ve found this to be very problematic and anxiety inducing. Don’t ride Yango without backup cash. They should let you change the card or try the card again even after you reach your destination.

I’ve been running into a lot of issues when using this app…here’s a list of a few of the issues:-Search function for destinations to go to doesn’t work. It gets stuck loading the search results list and the list starts flashing on screen. It never fully loads and I can’t select any of the options, meaning I can’t go to new places at this time. The only locations I can pick are the ones I’ve commonly gone to (the tiles on the front screen). This doesn’t depend on network, the issue happens on both cell signal and WiFi-When requesting a ride, the menu for selecting the ride type doesn’t ever fully load. It creates the exact same issue where it gets stuck loading and the options flash. It takes a lot of tapping on the screen to finally select a ride option.-Food delivery: Yango doesn’t identify couriers first. As a result I’ve spent a lot of time waiting for food thinking that a courier is assigned, only to find the order cancelled. The app also doesn’t notify you if an order is cancelled, which can waste even more time.In general, it seems that this app is poorly run now and multiple functions are breaking down.