YEGO Mobility 4+

Excellent

I was skeptical about this service, but it ended up being a great asset and such fun in Barcelona. I own a scooter, though, so please be advised that driving in Barcelona is not the easiest if you're not used to being on two wheels.
App was straight forward, efficient, accurate. Service never left me stranded or banging on the helmet case.
I highly recommend Yego to anyone who wants the freedom to ride within a selected area.

Worst Experience and Service

I had rented a scooter, shortly before arriving at my desired destination I was stopped by the Guardia Municipal who obligated me to park in an area that is not appropriate for suspecting that I had drank (it was 3am). When they made the tests I showed up negative because I had not drunk at all.

I thought that everything would end there but no. They have proceeded to change their story to say that I did not have a valid permit to drive due to my license not being from the European Union or in a convention. They have fined me for 500€ to then let me go walking.

If you think my story ends there it does not. Yego then has charged me for 80€ extra because they have had to pay for the moto that was removed. Now it seems I will have to pay a second fine although it really has not been my fault.

The ride was barely 7 euros and was nice and fun but what has unfolded afterwards has been a disaster

Take the metro or another means of transportation where you will not have to deal with entrapment, fraud and scams.

Respuesta del desarrollador ,

Thank you for your comment and we are sorry that you had this experience!
It's the user's liability to follow traffic regulations, as well as parking rules. When we have these situations, we always make the necessary checks, before charging anything to our riders, to confirm if the fine really corresponds to the user.
As you are mentioning, it is the police who fines the scooter not Yego, we only take care of the withdrawal of the scooter from the tow deposit, and I am afraid if the reason why the scooter was towed is because the driver is not carrying its driver license, we need to proceed charging the fine.
However, if you don't agree with the reason of the tow, you can appeal the fine and we will be glad to refund you the money if you win the case.

If you have any questions about your case, do not hesitate to contact us through the chat of your app or by mail so that we can assist you immediately.
With Yego you are never alone, we are available 24h to help you!

YEGOs reluctant to deletion my personal data

Understandingly, I wasn’t able to use YEGOs services due a lack of international driving permit. Fair, I get it. Then I requested the deletion of my data from their system and this Marc gave me a bunch of gibberish why my data could not be deleted (passport information, Driver’s license, credit card information, and all the rest of my personal information. Under the current law in article 17 of the GPDR “ the right to be forgotten “. If I am not able to use YEGOs services then the company does not need my information. Period. I am just hopping that they indeed deleted and not sell my information.

Respuesta del desarrollador ,

Thank you for your review!
We are sorry you had this bad experience,
Please, could you contact us through your chat or email and tell us what happened so we can help you personally?
With Yego you are never alone, we are available 24 hours for whatever you need!