Yelp: Food, Services & Reviews 12+

Ashley manager & server Kevin
We were at Ruby, Tuesdays on June 22nd Ashley the manager was phenomenal. She was running around doing salad bar, helping customers the way it was excellent came over and busted the table several times asked how we were doing several times. Needed and got whatever we wanted. Ashley was
A great manager she does above and beyond and that's how she always has been. I've been in here so many times Excellent service excellent management excellent restaurant altogether I have seen personally Ashley go out to tables and talk with people when they had a problem and I've never seen a manager in 25 years of my experience in the restaurant handle the public way that she does professional personal extremely educated on everything and anything that's asked. She is definitely a keeper. We actually thought when we first met that she was a GM we have neighbors and friends that have come here quite often we live up and they always talk about Ashley. And if she's not handling customers that are not satisfied, she is back-and-forth and doing salad bar seating people she wears a lot of hats and she handles it unbelievably

We are long time customers of Master Pizza. Supported both locations (Doat and William Streets) and now the just the William Street location. My parents ordered there for years and we have as well. The food is great. The service for pick up was good. Our order however was incorrect. One of the subs we ordered we asked for no onions. When we got home we found out our sub was loaded with them. This changed the taste of the sub for me as I don’t like onions. We called and they wanted us to come back to remake it but we had already gotten home and our family was wanting to eat. I asked if they could deliver but the order was outside of their delivery range. The manager told me to bring back the sub tomorrow and that he would remake it. I wanted a credit as I wasn’t going into that part of town. He told me he would not do that and I told him I was not bringing the sandwich back to which he again replied I am not giving you a refund. My last words and I mean this is well you just lost a long time customer. 30 + years we’ve been coming to this pizzeria… we don’t call often to complain but if something is wrong it’s wrong. Not my fault and not fair to make me return and use my gas, my time, and not be able to eat with my family. Can you tell I’m angry. You bet I am. This take it or leave it attitude is your choice. I have choices to and I will be telling everyone I know to stay away from Master Pizza. Shame on you!!!