iPhone Screenshots

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket!

NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350

Use Yelp for Business Owners to:
• Track visitor engagement and customer leads from your Yelp Business Page.
• Respond to reviews with a private message or public comment.
• Respond to customer inquiries and messages.
• Upload and manage photos for your business.
• View reports on ad clicks from Yelp users (advertisers only)
• Report reviews and messages.

To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.

What’s New

Version 21.41.0

Bug fixes and various improvements.

Ratings and Reviews

3.9 out of 5
6.1K Ratings

6.1K Ratings

phoenixace666 ,

Absolute garbage

I started a business that I dreamed about for years. Took a lot of planning and precious hours to get off the ground. I was so happy to help my customers and to offer them my experience and expertise. Yelp seemed like a logical next step. I’ve heard horror stories but like everyone I thought it would be different with me because I was doing everything by the book.
The first problems started when I signed up for local jobs for $150 a month. As soon as you get notification that there’s a job it expires immediately. Finally I just got fed up and disconnected it. Guess what - as soon as the money was turned off I started getting notifications from local jobs that were over a day old and to see them I had to resume my subscription. Scam! No way!
After helping countless customers I managed to get a few reviews and was very proud of them. Then a few days later one of the reviews disappeared. Then another, then all the rest followed. The only crappy review that remained is the one that Yelp decided to keep on my profile which totally killed my traffic. Thanks Yelp. I hope you go out of business. This business model is total disgrace and a scam and should be illegal. I looked other successful businesses that wanted nothing to do with Yelp and I applaud them. Bravo. I turned off their services and switched to Google AdWords and am very happy!

Developer Response ,

Thanks for taking the time to review the Yelp app.

We understand your frustrations regarding our recommendation software, which is constantly at work trying to showcase the reviews that best reflect the opinions of the Yelp community. This process is automated to reduce human bias, and it affects both positive and negative reviews. Either way, we never actually delete your reviews. They can still be found on the user’s personal profile page and are also viewable at the bottom of your business page, and may be recommended another day.

Sure, this can be frustrating because it sometimes affects perfectly legitimate reviews. The flip side is that it helps protect against fake reviews from malicious competitors and disgruntled former employees.

Malrocks2373 ,

ABSOLUTELY DO NOT WASTE YOUR MONEY

Their customer service is absolute crap! Once they’ve roped you into spending outrageous amounts of money just for scammers to call you they will not refund your money. THEY ARE JUST OUT TO SCAM SMALL BUSINESSES OF THEIR HARD EARNED MONEY!!! I got a call from a lady who acted all nice and befriended me and I had concerns and I told her I don’t have the money for this really because you charge to much and she assured me that I could cancel anytime and she will call back and help me if I have any questions or concerns. She NEVER talked to me after she scammed me into starting a campaign!!! They scam you into starting an extra add-on that will allow you to do some special thing like have a “call to action button” that will pop up for visitors to see and to click to call you. What they don’t tell you is that when you cancel your ad campaign it does not cancel that add-on they made you add! So you keep getting charged $60/month for this button that doesn’t do anything, but get you scam calls!! Then they claim it’s your fault because you didn’t cancel it! I am beyond infuriated and will never be using this platform to advertise again. Facebook ads are way way way more affordable than this will ever be and they actually work and give you real customers! I highly recommend advertising your business on Facebook if you want real results!

RJ Fernandez ,

Bad Business’ Practices 👎

I have been in business almost 2 years now, as a small business I decided to expand my social media and figured that Yelp would help, since most of my business comes from Thumbtack. The next day after creating my business on Yelp there was an agent calling me to find out if I wanted to advertise, I decided to give it a try, well guess what, after 3-4 days I had already spent $153 for just 2 leads that actually end up hiring me worth $340... I decided to turn off the ads since it was not making to much sense for me.
Today I called Yelp bc few days ago I had a customer writing a review, that now shows as a “not recommended review”, (it turns out this client reached out to me from Instagram... they wanted to show appreciation and I told them, if they wanted to, they could do it on Yelp) the agent explained to me about the video I had already seen on Yelp about how a software determines if a review is valid to be shown or not (which also based on what he mentioned, one factor was the client never reached out to me thru Yelp) after a couple more minutes speaking with the agent his words were these: “Excuse me I have to disconnect the call now” and simply hang up the phone on me. 👎 Very rude and unprofessional, I this people will never get my money again!

App Privacy

The developer, Yelp, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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