Yelp: Food, Delivery & Reviews 12+

April 17, 2024 I went to Fat Rosie's in Schaumburg with a friend to celebrate my birthday.
We ordered the $45 steak, shrimp, and salmon platter for two. Our waitress asked how our food was, and we replied that we weren't impressed. The steak and shrimp were too chewy and the salmon was dry. It was served on one platter with no serving spoons, and we weren't given two separate plates.
Soon we were visited by the manager, Luis Lopez. Luis asked what he could do to make it better. He was very interested in making our experience memorable and pleasant. He ordered more steak for us, and kept coming back to check if it was better. Since it was my birthday, he offered us a free dessert and had it delivered with the celebratory birthday song.
He came back to ask if our experience was better, and seeing that
we weren't really all that happy with our experience, Luis offered us a strawberry tres leches cake.
We said it wasn't necessary, but it was important to Luis to make sure we left happy.
I cannot ever remember a manager going out of his way to please his customers the way Luis did. We left the restaurant feeling like we were very important to him and knowing he did all he could to make our dining experience enjoyable.
It would be amazing if all managers had as much concern for their patrons as LUIS LOPEZ had. He was truly outstanding.
Because of Luis I gave Fat Rosie’s 4 stars.

Sincerely,
Ann Marie

Well as a business owner I would like to address a problem they really should train staff and seek new management asap Wow here it is my company truck outside front door facing entrance company name visible my wife in the middle of shopping with 300 worth of crafts to make cards for a donation tonight at chandler BMX for kids in need as we went to check out was actually accused of theft my wife dropped of the cart in front of manager opened her purse witch is 400 Justin made anyway storms out crying as I approached manager said what’s going on immediately said my wife may have stolen epoxy resin of course I’m like what OMG totally was impressed with there theft knowledge and ability to recognize a thief but no wait that’s not us as a company in this community we pride ourselves in being understanding virtuous customer satisfaction a must instead they blew a major for them sale and.
Lost us for good hobby lobby just got new clients we are clean and well dressed and full of happiness but they rotated us for a moment and was sad that are favorite store classified us as thieves good job staff and best of luck getting trained in retail theft absolutely needed might actually catch a real one sorry folks had to vent apart from that pay first at register so they don’t actually accuse u lol