易视云(IP Pro, VR Cam‪)‬ 4+

This app has been updated and gotten worse and worse with each update. My old complaint was that they added advertisements that you had to watch hindering your ability to pop up the cameras you payed hundreds for. Also it disconnected for no reason atleast once a day in 1/4 cameras and the customer service is nonexistent. It's just there for legal reasons so they can say they have one. There is no reason for the outages and there is no customer service that will solve any problem. Ok well as of the last few days it just doesn't work at all. The cameras work fine and display on a monitor but not the app. So I gave it 1 star for being trash what do I give it now for not working at all? Finally, these issues have been apparent for years in the reviews of the software but the cameras that use eseecloud have no reviews mentioning how completey bunked and non-functional the software is. Once you buy the cameras it's too late. These reviews of the software/app should be on all the review sections of the cameras as well because it should be disclosed that the software has a recent average of 1 point something stars because it is so dysfunctional.

Update: after reading other reviews (how to fix the swipe) I did delete the app and added back- works great! (I added 4 stars but keeping a star off due to the feedback/help section not working)

Fix the app and I will update my review. It’s very frustrating that the app used to work and seems to get worse each update. I have this system for my home and business. I used to be able to pull up the business or residential group of cameras and when pulled up - be able to swipe (to view the next camera image) now you can’t. It’s very frustrating to have to go out of the view and select a different angle/view to view live monitoring. (I originally only had this system at my home- the video quality was decent, APP at that time- decent, purchased a 2nd systems for our business- app worked great for several months. Now it is horrible!) Another HUGE frustration- you can’t even submit “help/feedback” through the app (you fill out the form but yet it doesn’t allow you to submit the help/feedback form. It wants you to select a image but when trying to select a image (that also doesn’t work). So the bottom line- they want you to think you can submit feedback or help through the app but it’s just for looks apparently.

TO THE CREATORS OF THIS APP: please please please DO NOT UPDATE EseeCloud. It is working very well. If you update it, it may stop working. For example, programmers from other companies have updated their P2P monitoring app and they have either all stopped working altogether or contain countless bugs in them. These apps include: P2PWIFICAM and FREEIP and XMeye. After their update they became really lousy. As a result, people have stopped buying 4CH/8CH CCTV NVRs that are associated with these apps. If you update EseeCloud and it stops working, people will STOP BUYING the NVR that uses EseeCloud. And that includes me. (For users, if this app works, do not update it should there be a new version. Also try not to upgrade your iPad from 10.3.1 to 11.0.3. Plus you can also download apps similar to EseeCloud like IP-PRO and CORSEE). Finally, a tip to the programmers: If you feel the need to update this app, leave EseeCloud in the apple store to let users download the old version. Then when you create a new version, call it EseeCloud2 or EseeCloud3 or EseeCloud4...etc. This gives users a WIDER CHOICE OF APPS that fit their system. Lastly, your current app is already good enough for most users. No need to update it to a new version. You have done a good job (25 October 2017).