YCLT+ (YMCA Greater Charlotte‪)‬ 4+

Not sure what happened but it used to be straightforward to make an aquatics class reservation. I’d click on reservations and a schedule of upcoming events would appear. Easy! Nie, After clicking on reservations, only a few types of events are listed. I have to click through programs, then aquatics, where a video of a swimmer starts playing, have to close that before getting to aquatic class types, then find my class type, then click on a schedule...too many clicks. By the time I get to to right page the class is booked.

Not user friendly. Are used primarily for making reservations for my children for when I work out. I constantly get kicked out for no reason and then I cannot login. Three times I have had to sit with people at the front desk with them trying to help me get back in and they are so confused and then it just starts randomly working. Once again I have to make a reservation and guess what my password doesn’t work again. I’ve never use an app so terrible. On top of that when I do make reservations for my child you have to scroll forever just to get to the location and time you want. The design of it is ridiculous. And then once you make the reservation there’s no section where you can go and see all of the reservations you’ve made. For each child you have to scroll all the way down and look to find where the button is pink. This can be way more efficient but it misses the mark completely.

For me, the biggest appeal to this app is the ability to search classes and make reservations. Nearly a year after leaving a review about this function rarely working it still rarely works. I’d forgotten I’d already written a review but was reminded when I signed in to leave this one.

I can be in the search/reservation function actually looking at classes but if I click one or don’t act fast enough, it refreshes and says there are no upcoming classes. It also does this if I try to apply a filter. Or, if I try to look a few days ahead, it jumps a week ahead and then won’t go back at all. There is no rhyme or reason to when these errors occur. It is baffling.

I’ve chatted with other members before or after a class who have the same issue. So, I feel somewhat confident that I’m not just an old lady who can’t figure out technology. Besides, I’m able to go to the website and book without any issue.

Maybe this time next year it won’t be a problem anymore. There are worse things in life, so not really complaining. But it’d be dishonest to say this app was anything more than 1 star.