YMCA of the East Bay 4+

Same as others here…I used the app once to make a lap swim reservation, worked fine. But when I open it again later, there is just a blank screen. I deleted it and reinstalled, but still have a blank screen.

Without a cancellation option in the app, this app does not provide a fully functional registration process as it forces the user to use two systems, the app (to register) and their email (to cancel). The process is:
Registration: This app is encouraged for registration and it works adequately for this purpose (although on my screen the app’s text is extremely small, with no option to enlarge — I don’t experience this with other apps). Cancellation: At one point I needed to cancel a class and realized I could not do so from the app. After explaining my challenge to the YMCA front desk staff, I learned the app can’t cancel classes. The way to cancel a class is to locate the confirmation email sent at the time I registered. At the bottom of that email is a link to cancel a class. It would be a much better user experience if the app allowed users to input both class registrations and cancellations rather than having to go to an email to cancel a class.

This is the worst app I have ever encountered. I cannot access the Pleasant Hill facility to make a reservation on my iPhone app. It is useless and because of the 24 hr reservation I am unable to reserve a place in thewater aerobic s the only way I can possibly get in is to use my phone. The person at the desk cannot make a reservation class. This is ridiculous. I am rethinking mymembership since My leg was fractured I need the therapy and zi am constamtly frustrated. I would suggest only pool users be anle to use the nearby lot since they have to travel in wet bathing suits. Also no handicap spaces arefound there Last week I had to park in back and traverse around to the front gate with my walker and then return the same way in my wet suit. Not a problem unless you are 85 and have a broken leg but trying to regain mobility.