YouCam Video: AI Makeup Editor 4+

In June my 11 year old used my phone to purchase a game and somehow you can video charge me for a year subscription. It was not authorized. I cannot get a hold of anybody to refund it so I decided to download the app and use the premium CERT that I pay for that do not expire until June 20 25 but every time I attempt to get into my account you guys say no account ID subscription it and I have access to the premium services until June 2025 but I’ve not been able to access this so I’m not paying for a subscription of an app I can use. I never even signed up for I need somebody to get back to me, ridiculous

"Hello🙋 We understand that you were unable to use the premium content after paying for it. Please try to restore purchase. 1) make sure the Apple ID in the device settings is the one used to purchase 2) restart the device 3) Tap Settings⚙️ icon in the app homepage 4) Tap ""Restore Purchase"". Please refer to the link for more info👉 https://support.apple.com/HT204530 If the problem persists, please contact us further via Settings⚙️ in the app homepage >> ""Send Feedback"", and provide the following info to check further: (1) Screenshots showing the error message (2) A screenshot of the ""Subscriptions"" page on the Apple ID settings in iOS settings. Thank you for your cooperation.🙇 If there are any concerns about refund, please refer to this link👉 https://support.apple.com/HT204084.
If the issue still persists,feel free to contact us via Settings⚙️ in the app homepage → ""Send Feedback"".🙏 Our team is always willing to check the situation further and make improvements🙇‍♂️"

I already have youcam app, so I really only got this one for the AI video effects since I can do pretty much the same stuff in video mode on the regular youcam app, and I also already had the makeup app. Unfortunately, I paid the gull price for this app only to discover ALL the AI effects make the video lag so far behind the sound that they are unusable since they areobbiously not sync'd correctly- they really need to work on those! The regular effects all work fine without screwing up the sync between audio/video, however the effects will go across the entire screen and I personally don't have a lot of use for that since they go over the subject's face and obscure them to the point of distraction- the AI ones won't do that but again, unusable due to sync issues. As far as the makeup, I personally find you are just better off making sure you do your makeup well before a video- it will obvious when you have 4 sets of lashes when you blink, for example, that there is some "creative editing" going on here. I think this is more suitable for subtle adjustments, but then I can also adjust subtle things like color saturation, contrast, etc without this app. There really is no "fix" for making sure you look your best before a video- careful planning and execution is key.

Hi there, We're really sorry for the unsatisfying experience. Thank you very much for all the provided problem details. May we ask if the lag and unsync problem also occur to the exported video after saving the edits? To proceed with further checking and testing, we'll appreciate it greatly if you could: Tap the ⚙️ icon at the upper right of the app editing room → use the "Send Feedback" to send the shared links of the original video & the issue video after editing 🙇 We'd like to fix the problem and make improvements!

Right off the bat, I was supposed to get a bundle, I got two apps. First impression is everything, I move on. Then I try the sunglass removal and it's just a headshot and when I try to see the result, it comes back and tells me inappropriate content. It's just my head then I tried again thinking it was a mistake and it does it again so then I go to a much better free photo editor and I tried to edit so it looks like there's a string from a bathing suit going around my neck because that's all you see and then it tells me inappropriate. And top it off and then tells me I can't do it anymore because I've used all my previews which I never got one result or preview because he assumed it was inappropriate content for whatever reason I don't know, it was a headshot. so I'm done with this sloppy editor. To everybody else do your homework much better free apps out there to deal with false advertisement.

Hi there, sorry to hear about the unsatisfying experience😔. We would like to understand more about what made you feel unsatisfied. Kindly share more details & reference screenshots with us via Settings⚙️ icon in the app homepage >> "Send Feedback". We will check it and make effort to enhance user experience!😃