At Your Service is a contact manager that gives your teams the visibility of every other team in your company. More technically, it gives developers, IT, management, and security with full-stack context for faster error resolution. Eliminating organizational silos.
- Know when a team service is down
- Know which team to contact when issues arise
- Resolve issues fast together
Who is this for?
- Software Developers
- Customer Service
- Managers and C-level management
What can I track?
- Services (AWS, Google Cloud, Microsoft Azure)
- Mobile apps (Analytics, network errors)
- Computers (POS, IOT, Bluetooth beacons, routers)
- Processes (Customer service log, IT service log)
- Transportation (Heavy machinery, trucks, vehicles, e-bikes)
Anything that is electronic can be tracked by @ys.
How does At Your Service work?
Team services, and/or physical assets, are added to your company's "System Graph." The System Graph is where you logically group teams, define relationships between teams, and see the status of systems.
Assign contact information to the respective teams within the System Graph, creating a logical company directory.
@ys collects data via monitor sensors. A monitor sensor is ran on a configured interval (e.g. every second, minute, hour) and queries a resource for the current status. Because sensors are written in Python, @ys can ingest data from any resource. Lastly, @ys has a growing library of "monitor templates," making it easy to configure and ingest data from many type of systems -- including internal systems.
@ys can also receive alerts, via webhooks, from external systems such as NewRelic and Embrace.
The data collected is then "measured" against configured thresholds and triggers an alert, if necessary.
When an alert is triggered, the respective team for a system (or any interested parties) may receive an in-app notification and/or a Slack message to their production support channel.
At Your Service has finally reached version 1.0! This update brings several enhancements to the Tactile Form, stability improvements, and finishes the remaining features scheduled for the 1.0 release.
- Sensor parameters can now be set within the respective monitor, making it easier to configure template monitors.
- Template monitors no longer query for status in the Tactile Form. They also show a "no status" icon to better indicate their purpose within the tactile form context.
- Sensors and thresholds can now be defined as "Read-only." This allows template makers to better control how a monitor behaves. This is important in contexts of testing the state of switches.
- Renamed the system graph option "Update" to "Edit."
- Several small fixes and enhancements.
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