Yukon TV - GCI 12+

I am considered the tech-savvy one in the family. I figured I should jump over to the streaming version of TV because of the promotion. It’s very tedious to change between channels. Perhaps a fix would be to institute a number pad within the app so we can type in the channel. We are unable to go to the previous channel with ease. If I’m trying to watch between a lower and higher end channel, I have to scroll through the entire spectrum. Several times the channel froze. I have to get out of the app and return and sometimes have to restart the Apple TV to remedy the problem. I repost as I try the other features.

Created account for my elderly mother, for whom I manage all things electric or electronic. I know how to use an Apple TV and other streaming devices. This app is not user friendly. I suspect there are prompts on the screen which may be beyond the view due to television size and screen settings 9thought that’s not obvious when using a tablet either.) You can’t just type in channel XX and go to it. You have to swipe through the entire guide to try to get the channel you want. Once you do that, the app may freeze and then you have to go out to a main menu to determine where you are in the app. And then you start all over again, or you wait until it unfreezes and allows you to complete selections. There is no information/manual that explains the steps to access anything. Now, if I can’t figure it out, imagine an elderly consumer...who doesn’t understand the concept of “streaming.” This will just not work for that demographic. What’s next GCI? Guess you’ll be losing a market segment.

Tried to watch the Super Bowl on GCI Yukon TV local channel live. It constantly skipped back to earlier already seen footage. Then would stop all together and give error 618 message. Missed a large part of the game. It has done this to some degree for at least the last year or more, generally on live broadcasts and during high usage. Not a WiFi or internet issue because all other platforms such as HBO MAX, Disney, Netflix all work fine. Now I’m Searching for a platform to watch live TV. Only have GCI because of limited options and good price bundle. But considering dumping all GCI service, phone, internet and TV even if I have to pay more…They have had plenty of time to address issues. Contracted out customer service is terrible, they try but they don’t address the problems and there is a communication challenge.