We’ve had this service for several years, as a duplicate service.After paying again today for the elite membership, I walked my spouse through what to do if we have a wallet, card or passport lost. After spending 15 minutes logging in, both on the web and using the App, then calling the “lost wallet” number we were not able to reach a person. So very frustrating as I cannot imagine that if we actually had an issue we would be so calm and have time to wait, now at 20 minutes we just hung up and called the credit cards directly…not sure exactly what we are spending our money on. My spouse looked at me like Ramsey looks when people do stupid things with their money…

This program will not work internationally while traveling, regardless of whether or not you use a VPN. I believe this is something that Zander should take care of, but when I called tech-support and customer service. Their response to the problem was . no problem. You can just make an international call to find out what’s going on with your ID . I do not believe that that is the correct response rather, it would be better if they worked on the program so that everyone could use it regardless of their travels .

This app is a much better experience than a couple years ago. It’s more stable now. It’s not the most sophisticated in terms of look and feel but it’s pretty intuitive. Since I’m not on here daily it’s not a big deal. The main thing I don’t like is that it’s easier to go to the website to update my profile. I’d prefer that pet be easier to do without leaving the app.Updated note: Zander should push the updated version to users. For some reason the most recent one didn’t come thru automatically. I only discovered it when I was reviewing my acct.

I enrolled in this program with a credit card because it was recommended by Dave Ramsey. But my maximum limit was close so I decided to cancel until I pay down my balance. These people never gave me my money back and only had it for an hour. Please don’t spend your money with this company. They are criminals. They take and keep money from people who don’t have even though services aren’t rendered. Please don’t waste your time nor invest with them.