Zappos: Shop shoes & clothes 4+

Fast free shipping & returns

Zappos IP, Inc.

    • 4.8 • 202 Ratings
    • Free


Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our selection of footwear & fashion and buy shoes (clothes, bags, and accessories) and clothes on the go. Get free Expedited shipping when you order with the app!

FREE shipping & returns - no purchase minimum!
365 day return policy & 24/7 customer service
Selection of style & size - from sneakers to heels, wide or narrow

We’ve got everything to satisfy your shopping needs: from on-trend sneakers to stylish flats and comfy boots. In the mood for more shopping? Take a look at our clothing, bags & accessories, too.

• Shop your favorite brands right here - Nike, Adidas, Converse, Clarks & many more!
• Out of stock? We’ll notify you when they’re available again!
• Not the right fit? Manage your returns with the app!

• View high-definition, zoomable product pictures & videos
• Share products on Facebook, Twitter, Email & Text Message
• Order via the app for FREE Expedited shipping

Download Zappos for easy shoe and clothes shopping. Experience our world-class customer service and features. Track your order on a map, manage your account and save your searches.

We love hearing your ideas and making them come to life. Leave us a review and let us know yours!

What’s New

Version 6.13.0

Fixing some problems with checkout.

Ratings and Reviews

4.8 out of 5
202 Ratings

202 Ratings

ms.sleepless ,

[shoe shopping for the soul]

Still is and always has been THE Greatest customer service experience I’ve ever had, especially with shoes. Having mild cerebral palsy has always made shoe shopping a laborious process and such a disappointment that I always put it off and probably have a sock collection that’s out of control! Having one foot only sorta a 9.5 foot and the other just enough larger that it’s uncomfortable. I am aware that most of us has one foot bigger than the other but it always felt more obvious because most of my friends are ~7. Styles always seem to sputter out around more fashion just enough to function as a shoe… that’s IF the company even DID half sizes that high… my little foot would walk out of my shoe. If I become sick or tired I end up dragging my foot…ruining either the tip or wearing down just the one heel….and I can’t even wear actual high heels. Those cute slip ons are slip offs and my flips only flop. It truly is exhausting and excruciating. I appreciate the returns are free, especially hassle free…I don’t buy shoes often still, but I always go through Zappos if possible! Oh, and one year they sent me an actual birthday card! I cried happy cries!! I am now anxiously awaiting my newest pick -hoping they will be perfect but even if they aren’t the shoes for me-I’m never anxious about it! Thank you, Zappos, I appreciate your existence and expertise! 🤍

Galveston gal ,

Best Shoe Store Ever!

Throughout my life I have had to shop multiple shoe stores to find even one pair of shoes. And typically those shoes only “sort of” fit. But I needed something on my feet. I was blessed with a double-E width foot, so I was that girl that had to wear the dorky shoes while the others wore cute shoes. In those days (60’s) parents believed in putting kids in a well built shoe to give our feet the proper support you know!
When Zappos hit the market I was elated! I could order shoes based on well written descriptions and customer reviews. And right from the start they delivered expeditiously. I even ordered 2-3 pairs at a time, knowing that most likely I would be sending 2 pairs back and occasionally all three. But that was just fine with Zappo’s. They made me feel appreciated and that it was okay to have wide feet! They wanted me to be happy with my shoes, that I mattered. This is one happy woman now! The selection of shoes is over the top amazing, ever since Zappo’s I actually have cute and well fitting shoes. Discovering Zappos literally changed my life. To all of you at Zappo’s , that comprise this service oriented, we care company, my hat is off to you! Thanks forever more. Patty

sbtokarz ,

“Add to List” Banner Lag

When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait.
It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.

Developer Response ,

Hi sbtokarz! I completely agree. We recently removed it when you hit the heart on the top right. Thank you for the review!

App Privacy

The developer, Zappos IP, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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