Zelle 4+

This is not a review, but I wanted to leave some feedback and leave an idea that I would love to see incorporated into the company’s future. From what I know of and experienced with Zelle, persons are able to send money instantly to and from bank accounts. However, only one bank is allowed to be linked under a phone number and/or email at a time. That feature makes is difficult to choose which bank account to receive money to from another bank. I think it would be beneficial for the receiver to have multiple bank accounts attached under one phone number/email which would allow the sender to pick which account to send money to if requested by the receiver. This would omit the unnecessary toggle of bank account attachments to one phone number and/or email.
I have two bank accounts attached to my cell number and would like my mother send money to the second one listed under my name listed in her list of people to send to. The only thing she would be able to see is the nickname I gave for my bank accounts so no personal information is displayed.

Went to create a password; saw list of requirements. Created a strong, 100-character password in 1Password. Pasted it in; got all green checkmarks. Great! Hit “Done;” got “Invalid password,” with NO EXPLANATION. 1. It’s 2021; there is literally no excuse for not giving users *complete* information on *all* password requirements *at the start.* AMC (the movie theater) has been able to do it since 2013; you should be able to do it. 2. It’s 2021; error messages that don’t tell users how to fix the error are simply amateurish. 3. It’s 2021; passwords of *any length* should be acceptable (because I’m betting the issue is that you hid a length requirement there and that’s why it’s being rejected; either that, or there are ASCII special characters that you can’t handle, even though, again, decent systems have been able to handle any combo of characters for years now - and don’t try to use the, “oh, we’re trying to prevent injection attacks” thing, because again, a decent system can recognize those and block them). Do better. EDIT: Indeed - when I updated the length from 100 char to 64 char, your system accepted it without issue. For the love of God, why did you decide to hide this requirement from users??? Have I mentioned it’s 2021 and anyone who knows anything about good design practice has known to do this for years??

This is not attuned to the ever changing lives of clients using this app. I’ve been attempting to switch cards and add an email to my account. First day the error message was uh oh come back later and try again. Second day your account is temporarily locked for security reasons. Mind you password and all info being entered is MINE and accurate. Then yesterday after getting the same message as the previous day, I called “customer service” via the app who informed me they would have to VET ME with some questions to unlock and to Update my information for me. I asked why am I NOT ABLE to update my own info as needed? The response- Zelle doesn’t allow so many changes as it wants you to use A PERMANENT CARD as it only allows for infrequent card updates. Nevermind that life is what it is and if you want to change out your card to you should allowed to do so. We go through that process and they said now I need to wait 15 min for the system to reset my account. After some small talk, the call is ended NOT BY me. I had other things to do so I come back later. Not only can I NOT ACCESS MY ACCOUNT BUT ITS NOW SAYING I AM PERMANENTLY LOCKED OUT and to CALL CUSTOMER SERVICE. Not Zelle’s greatest moment. I just deleted the app.