Zengo: Crypto & Bitcoin Wallet 4+

Great Customer Service, But Wishes Fees Were Not So High (MoonPay’s Fault)

I had a great experience with the customer service representatives at ZenGo. It took an abnormally long time for my order to get processed for some reason, but the customer service representative that helped me, Sam, throughout the middle of the night, was very reassuring and yet still took the matter seriously. Although there was no actual technical issue involved, the team of customer service representatives really still give me the attention and reassurance that I really crave when having to wait for something that is out of my hands.

My only complaint at this point with the ZenGo is that MoonPay, the company involved with managing ZenGo’s fees and those types of issues, does charge quite a bit so it’s difficult sometimes to decide what I should deposit knowing that there is a lot of potential to pay higher fees if you make little deposits more frequently, which means you need to make a bigger deposit less frequently, which I am not always as comfortable doing. However, in terms of their customer service and the way you can chat one on one with someone when you are experiencing an issue, is a really positive point, especially for a more anxious person like me.

Proof it can happen anytime, anywhere! Never seen anyone handle a chaotic moment so fast.

Felipe was knowledgeable and great guy. I did in fact almost fall for a “sugar baby” style scam. But after the third week she was talking a lot about having plenty of money, and I’m just getting by so she offer to give me gift card with an “allowance” of $150/wk. Then put thousands in when she can???I’m 40and I don’t think a high school kid can’t get by on that. I’m sure everyone can imagine the rest of the relationship details, but Zeno are extremely professional and always researching and I’m have a great cybersecurity team constantly working on these issues that quite honestly seem like live in person con jobs, and especially online dating . I’m keeping my app up. No need to delete it, my phone blew up the second it noticed a change and I was able to follow the directions and safeguard my app win about 2 minutes tops. Great job guys! Hope everyone hears the story!!!

Promises more than it Delivers

I set up, sent my coin and got ready to exchange it for the coin I wanted to swap and was shocked not only at the fee involved there, but what it cost me to send my coins to this wallet (not that they charged a transaction fee but at how much it cost given the fact that I could not accomplish what I wanted to with their promised features), from my other wallet and then now, again back to my home wallet since I could not accomplish my desired trade nor could I seamlessly send money back to my bank account as promised. . . All in all, it cost me $45 to learn this lesson. I won’t be back. Even though I am leaving a fraction of my ETH in this wallet, as they told me to send too much . . .more than I actually needed to send my original coin back to my primary wallet. . . .all in all, not a happy camper here. Addendum: So it appears this chap thinks I am a newbie to the Crypto space for instead of the seasoned veteran I am. The point which he missed is that I cannot make deposits or withdrawals from their platform to my own offline bank as they suggest in their p.r. And they say that feature is “coming” in the future. As stated before, had I know that, I would not have wasted my time and money in their system at present. Hopefully that will change in the months and years to come but at present it is only a promise. Nada mas!!! 8-(
P.S. Flippant and condescending with your users much?!? What a rube!

Developer Response ,

Sending any coins to any wallet or service cost fees on any service. The description of your experience is not representing what is really happening and we suggest you do more research before using a blockchain service