ZenHotels — Reservation Hotel 4+

Was skeptical but luckily surprised!

I was skeptical booking through this website because the price they were offering for the hotel I stayed at in Las Vegas was almost too good to be true. But I took the risk and I’m glad I did! They give you the total price right before you book and will tell you there if you have to pay any resort fees once you arrive and thankfully to my surprise it was all accurate and I got a great hotel for a great price!

Refund request

This is to alert Everyone. I recently purchased a room, where it clearly stated that I would be able to cancel if done before November 17, with a complete refund.
Well come to find out. The cancellation policy on my booking email was in a completely different language.
Apparently once you purchase you room. The information changed and so is a language you won’t know so that it now states.
My entire email was in English, except that part. What a coincidence. So, I tried to reach out to the company and just got the run around from the person who was handling my situation.
This is very frustrating and disappointing. It’s like a scam, fraudulent behavior, dishonest.
I asked to speak to a manager and the call/chat was disconnected.
I have yet to get an answer or a refund.
So please be aware of you booking email and check the cancellation portion where it changes into a different language. You can take screenshots, etc and they will not honor it.
At least that was my experience.
This was my first time using this app.
Do not recommend.

Réponse du développeur ,

Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number so we can assist you?

Avoid ZenHotels at all costs

Do not book with this travel agency they are a fraudulent company and scammers. I booked a hotel stay in June and the hotel granted me a partial refund for inconveniences. The hotel informed me and provided receipts and evidence that ZenHotels / Expedia Groups received the refund from the hotel. It’s been over 30 days and ZenHotels today is still REFUSING to refund me the money. Customer service and their managers are incompetent and won’t give me a yes or no if they’ll refund me or a timeframe of when I should receive the refund. It’s been a month and they just give me the run around. Very poor services all around! The website is so laggy, the customer service is terrible, avoid this company at all costs!