zennya health 12+

I’ve been booking, at least twice a week, zennya’s wellness services since I’ve arrived here in the Philippines. However, I’ve never once considered using this App for medical (perhaps bcz unconsciously I associated medical services to clinic or hospital), which I’ve quickly regretted after I received my first two medical services (covid test and flu test). I have to thank a friend of mine who vouched for the quality of zennya’s medical services which later on I’ve done to my family and friends. It truly is the most efficient, safest and even affordable medical home services available not just in the Philippines but also in the US. Highly recommended

We are very happy to hear you are satisfied with our services. Thank you so much for taking your time to give us positive feedback. The whole zennya team appreciates your continued support of zennya. See you again soon!

Zennya has been the biggest “life-changer” app for me since Uber. I no longer have to sit in traffic, instead the therapists come to your home. I really love the new services geared towards men as well. Push a button. Get an amazingly trained therapist at your home in minutes. It’s that simple, and it’s so inexpensive I can afford to get one every day. Love it!

We are so great to hear that we have made a positive impact on you. And our team appreciates the time it took for you to give us feedback on our service. Thank you so much and hope to serve you again soon!

It's been 2 weeks and I can't book a massage with my favorite therapist. I'm thinking of not using the app altogether! I've been wasting my time waiting for my booking to be accepted. I've patronized Zennya since it's launched and I don't feel that my loyalty matters.

The ‘customer service staff’ explained that it’s because of growing demand. I don’t think that’s the reason. My favorite therapist had been available for like 3 hours and he’s not that far from me -but my booking was never accepted.

Then the ‘staff’ further explained that the therapist was out of range. Zennya has been decreasing that range. I was able to book that therapist for a good of number of times even if he was in that location. That conversation is pointless and will lead to nowhere.

Zennya app started with a promise but now is a disaster. The Zennya team will not go the extra mile (or even lift a finger) to console a dissatisfied loyal customer. They have a lot of reasons for the disservice but never take actions to save the customer relationship.

PS. I avail Zennya services at least once a week on the average - and I can freakin’ prove that! After spending thousands of pesos for Zennya, I feel I deserve some ‘going the extra mile’ customer service. I AM VERY DISAPPOINTED.

Hi Eriq, we are sorry for your experience. I know that this was some years ago but we hope you can try us out again soon. We have many excellent therapists on board the zennya team now, who may be more favorites for you. And we also have a bigger customer support chat team that can also assist you for your bookings with your favorites. Hope to see you again soon. Thanks