Zillow Rental Manager 4+

Great Rental App

We have used the rental app twice when we leased our property. The tool has full support from listing to communication along with rental paperwork support. Super user friendly. We found excellent tenant applicants within 24 - 48 hours. Unbelievable but true. Our applicants were impressed with the quick communication from tour scheduling through the application process. We no longer stress when we need to lease our property. No headaches. We were so impressed we referred our daughter to the app to secure a home when she was moving cross country. She found the perfect home and completed the leasing process in 1 week. The app is very easy to use, list information, and respond to communication. Sure makes life a lot easier for home leasers and renters looking for the best in home inventory on the market. A+++++.

Tours & Applicant Tracking

Give home owners a way to add a link to their own scheduling tool. 90% of my time on Zillow is spent just messaging applicants a link to Calendly so they can schedule a tour. Let me put the link right on the listing so when they click Book a Tour it goes to my Calendly.

I have a ton of Applicants which is great, but no way to reject them or archive them after I review. I must have reviews the same applications 10 times now because I can’t archive the ones I’m not interested. I can only archive the message conversation, not the application itself. Feature Request #1: ability to reject or archive applications. Feature Request #2: ability to search messages. This includes: name, email, phone, and message content. Feature request #3: allow users to add a post-dated tour to the notes. I can’t add a note showing that an applicant did a tour last week. Feature request #4: the ‘Tour Scheduled’ filter only shows upcoming tours. Show previous tours as well. I want to follow up with people who have had a tour…

Respuesta del desarrollador ,

Thank you for reaching out. We are always evaluating user engagement with Zillow Rental Manager and making design modifications. As we evolve our designs we love hearing feedback from our users, so appreciate you taking the time to share your thoughts. Please rest assured that at this time we have shared your feedback with our team as we are always looking for ways to improve. Would you mind sending your feedback using the app by selecting the Settings - Send feedback Thank you!

Horrible experience and support despite premium membership

As a landlord, my experience with Zillow has been nothing short of frustrating. Let me break it down: Listing Data Issues: The data I input doesn’t consistently appear in my listings. Accuracy matters, especially when attracting potential tenants. Zillow, please get your act together! Applicant Filtering: Where’s the feature to filter applicants based on provided information? It’s like searching for a needle in a haystack. Not cool. Support Quality: Zillow’s support team needs an upgrade. Their responses sound like they were written by a script-happy child. Unhelpful and infuriating. Premium Membership Lie: I upgraded to premium, expecting great support given it is mentioned in their premium list of features. Lies, Zillow, lies! Listing Removal Mystery: My listing was taken down without any justification. No one bothered to answer my questions or guide me on how to resolve it—even though I’m a premium member. Seriously, Zillow? In summary: Zillow, you’ve lost a landlord. I’m moving on to greener pastures (and better platforms). 🏠🚫