Zillow Rental Manager Ratings and Reviews

Great Rental App

We have used the rental app twice when we leased our property. The tool has full support from listing to communication along with rental paperwork support. Super user friendly. We found excellent tenant applicants within 24 - 48 hours. Unbelievable but true. Our applicants were impressed with the quick communication from tour scheduling through the application process. We no longer stress when we need to lease our property. No headaches. We were so impressed we referred our daughter to the app to secure a home when she was moving cross country. She found the perfect home and completed the leasing process in 1 week. The app is very easy to use, list information, and respond to communication. Sure makes life a lot easier for home leasers and renters looking for the best in home inventory on the market. A+++++.

Tours & Applicant Tracking

Give home owners a way to add a link to their own scheduling tool. 90% of my time on Zillow is spent just messaging applicants a link to Calendly so they can schedule a tour. Let me put the link right on the listing so when they click Book a Tour it goes to my Calendly.

I have a ton of Applicants which is great, but no way to reject them or archive them after I review. I must have reviews the same applications 10 times now because I can’t archive the ones I’m not interested. I can only archive the message conversation, not the application itself. Feature Request #1: ability to reject or archive applications. Feature Request #2: ability to search messages. This includes: name, email, phone, and message content. Feature request #3: allow users to add a post-dated tour to the notes. I can’t add a note showing that an applicant did a tour last week. Feature request #4: the ‘Tour Scheduled’ filter only shows upcoming tours. Show previous tours as well. I want to follow up with people who have had a tour…

Developer Response ,

Thank you for reaching out. We are always evaluating user engagement with Zillow Rental Manager and making design modifications. As we evolve our designs we love hearing feedback from our users, so appreciate you taking the time to share your thoughts. Please rest assured that at this time we have shared your feedback with our team as we are always looking for ways to improve. Would you mind sending your feedback using the app by selecting the Settings - Send feedback Thank you!

Horrible experience and support despite premium membership

As a landlord, my experience with Zillow has been nothing short of frustrating. Let me break it down: Listing Data Issues: The data I input doesn’t consistently appear in my listings. Accuracy matters, especially when attracting potential tenants. Zillow, please get your act together! Applicant Filtering: Where’s the feature to filter applicants based on provided information? It’s like searching for a needle in a haystack. Not cool. Support Quality: Zillow’s support team needs an upgrade. Their responses sound like they were written by a script-happy child. Unhelpful and infuriating. Premium Membership Lie: I upgraded to premium, expecting great support given it is mentioned in their premium list of features. Lies, Zillow, lies! Listing Removal Mystery: My listing was taken down without any justification. No one bothered to answer my questions or guide me on how to resolve it—even though I’m a premium member. Seriously, Zillow? In summary: Zillow, you’ve lost a landlord. I’m moving on to greener pastures (and better platforms). 🏠🚫

The only thing zillow does right

Between pretending to be a real estate Company and then secretly selling your information to real estate agents for thousands of dollars and having one of the most inaccurate pricing algorithms in the industry (where they became their own victim when they were buying peoples homes for cash at inflated prices. That last fact cost them $500 million dollars and they had to stop buying homes while there competitors are still going) Zillow did one thing right, the rental engine. It's simply the best all around product and they're only doing it for free to sell peoples personal data. If something is free then YOU are the product. Use them for this, but nothing else. They drive up housing prices making it less affordable for me and you.

Best Property Owner Tool Ever!

I have used Zillow Manager since 2017 to rent properties I own. It is easy to list your property information and pictures also allowing for 3D virtual tours and Zillow Online Customer Support is always available to assist. The best is that the Zillow listings are also replicated on Trulia and HotPads which allows even broader advertisement for reaching prospective tenants. The App helps you send/receive messages to prospective tenants and all features are well laid out and easy to read and use on PC, iPhone or iPad. Also helpful are the ability to do background checks, Rental payments, online tenant application submissions, etc. 2 thumbs up for Zillow Manager which helps owners rent and connect directly with prospective tenants.

Protect Your Money. $2,800 MISSING!

Update: This issue happened in July, it’s now October and I haven’t received a cent. Zillow sent me an email saying that the money was not taken out, even though they received a screenshot of the transaction from my tenant’s account. They claim she had insufficient funds. I went to court with my tenant yesterday and she had statements from her bank showing that the rent was taken out. I believed Zillow at one point, but the fact that this has happened to other people makes me not trust them. If you’re interested in reading about a similar experience, look up, “Warning on using Zillow for rent payment” on Reddit…………………………………………………Original: I had to come out of pocket for the bills on my rental property this month. Zillow says that my tenant’s rent wasn’t taken out because of insufficient funds. My tenant’s bank statement shows that the full rent was deducted. My money is floating out there in the world somewhere and Zillow has been 90% useless in rectifying this issue.

Developer Response ,

We sincerely apologize for the troubles you've had with the Zillow Rental Manager app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. More details would be really helpful (listing address) for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.

Application fee

The app is not bad overall but it is missing a very important feature. It doesn’t give me as a landlord the option to charge an application fee.
Charging an application fee solves the biggest problem that you have when using Zillow Rental Manager for your properties:
1. Reduce “spam” applications. Every time I list a property I get too many applications that when I ping the people back to discuss their application (less than 24 hours later), they don’t even respond to you anymore because they probably applied to 100 places since they only pay a flat rate ($29 and is good for 30 days). If they have to pay even a small application fee(like $20-$30) then they will not apply in 100 places.

If I see this feature being added, I will update my review

Zillow lost all their videos!!

Zillow is the best marketplace to advertise in my area but their app is very glitchy and struggles to upload pics and videos. On top of that they won’t let you upload your own vid file, they make you take it within the app. So I bought some expensive lenses for my phone and worked for a couple years to switch all of my marketing video walkthroughs into the Zillow app.

Then last week I got an email from Zillow apologizing that they had lost ALL of the videos on their end. For me this is a huge loss because I can only take the best videos while my properties are vacant so now I have to go through a whole round of Re-leasing without videos which puts me at a disadvantage to any listings that do have videos!

Zillow went through all this trouble to get market share but their product is horrible. I can’t wait for the next company to take over so that I can delete Zillow forever, but until then I need to use it to be competitive...

Frustrating - a glorified chat app

This app had so much potential - but it’s riddled with bugs. For example - 9 times out of 10 you can’t view a credit report for an applicant, the app just fails to load it. Same thing with the background check. Messages stay unread even after reading them - the list goes on.

What’s even worse is that clearly there was little to zero thought put into the user experience - the most important thing to me as a landlord is to find out as much as I can about the applicant - some of this data is included in the emails (note: NOT the app!) when a applicant first messages you - such as their bio and credit score - try to find this info within the app - it’s impossible!

The app had so much potential - but I’m considering just taking my properties off of Zillow all together so I don’t have to deal with this app. Frustrating.

Developer Response ,

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. We'll ensure to look into it with utmost priority.

Great! IF YOU LOVE BUGGY APPS.

I have used rental manager for about a year now. A year too long. Every time I upload pictures, they either 1) don’t actually upload, 2) duplicate and have multiple of the same pictures or 3) completely screw up the order of the pictures previously uploaded. When you’re trying to reach out to leads, good luck swapping between different properties to contact the potential applicants who inquired about a specific property, your app will probably just crash or make every message disappear! For such a huge giant like Zillow, you’d hope there would be better quality control than this. And these are not new issues. These have been consistent since I started using this system. Unfortunately, it’s the one my boss chooses to use since he doesn’t actually have to use it himself. Please…. PLEASE fix this app. No updates have ever addressed these issues.

Developer Response ,

Thank you for your review and we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send the feedback using the app by selecting the Settings - Send feedback. More details would be really helpful, such as screenshots, for us to troubleshoot the issue. We'll ensure to look into it with utmost priority.
Thanks in advance!