Zipjet powered by Laundryheap 4+

Used Zipjet while vacationing in London. Laundry was picked up early within pickup time window. Employee who picked up was friendly and explained process clearly. Laundry bag was very big - could fit a lot of clothes, bigger than average Landry basket. Clothes were returned timely in clean condition just as expected. Nothing was shrunken or damaged. Would recommend and use again.

I used ZipJet in Berlin, Germany, a couple times for getting shirts ironed before business trips. The folded shirts were always wrinkled due to poor packaging and handling. They also destroyed my girl-friend’s dress by piercing it with a thick safety pin. It also smelled like cigarettes when they returned it. But the worst part was how they handle complaints. They will do ANYTHING to avoid a refund. When I sent them photos of the mess they returned instead of ironed shirts, they still demanded payment for washing them! I have a washing machine myself, thank you. For the dress, they scheduled a pick up at 6AM to examine it. I told them in advance to pick it up later, but to no avail. I had come home from a business trip the day before and gone to bed at 3AM, so they completely ruined my day. Please folks, stay away. This could have been a great idea, but they way they implemented it is a complete disaster. I really regret I tried this. It’s really expensive, too.

£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.