Screenshots

Description

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.

1) With the Zoho Assist - Customer app, you can let technicians have a look at your iPhone remotely. The first thing you need to do is to request your technician for a remote support session.

2) The technician will then send you a nine digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.

3) You can then share your screens with the technician at the other end.

4) After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.

5) Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at anytime.

Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.

What’s New

Version 1.2.10

Bug fixes and performance enhancements

Ratings and Reviews

3.3 out of 5
119 Ratings

119 Ratings

Zipper265 ,

Not Unhappy

Appears to integrate nicely with the Zoho Assist software. The IT technician connected onto your phone only has view access. One star off as there appears to be a connection time limit of five minutes. You can immediately start another session, but that’s inefficient.

Developer Response ,

Hi, Thanks for your feedback. For now, we allow only 5 minutes session for the free users. To get an uninterrupted session, please upgrade your plan.
Have a look at our pricing details from the given link https://www.zoho.com/assist/pricing.html.

ThatDanielKid ,

Used by fraudulent con artists

This app appears to lack a sense of security to where foreign relations are able to access this account from anywhere and if you are reaching out to support to address a problem, they can access a wide array of your data and breach your security if you allow them. I don’t trust this app anymore and I would be careful to make sure that you are trusting the client on the other side. I hope the developers can eventually see this and note to add further security measures next time so that people don’t lose anymore money, because it unfortunately happened to me. Had Zoho Assist had better protocols in place for ghost accounts to be integrated, they would not be able to access the information of hard working people everywhere at their fingertips.

Developer Response ,

Hi, our apologies for the inconvenience caused. Please send us the last connected session details (Settings -> History -> last connected session details). We will get back to you at the earliest.

kessragnell ,

unfair ratings

I’m giving the app 5 stars to outweigh the idiots who can’t distinguish the difference between Apple Customer service at 800-APL-CARE and the India Tech scam rings.

Don’t rate the app poorly because you got scam’d. This app helps legitimate businesses as well.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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