Zoho SalesIQ - Live Chat App 4+

Hassle Free LiveChat Software

Zoho Corporation

    • 4.7 • 1.1K Ratings
    • Free
    • Offers In-App Purchases

Description

"Zoho SalesIQ is a live chat software, website visitor tracking, and analytics app rolled into one platform."

Description:
Join the 100,000+ people already using Zoho SalesIQ to convert their website visitors into happy paying customers.

Zoho SalesIQ is a unique platform with website visitor tracking, live chat, and analytics all rolled into one for growing businesses.

Key Features:

1) Know who's on your website.
2) Improve your sales and customer service by allowing website visitors to start a live chat with you.
3) Win your visitors' attention with proactive chat. Send automated invitations to engage prospects based on the content on your website they are looking at.
4) Collect feedback after a live chat session to enhance the quality of your website visitor interactions.
5) Engage a wider audience with real-time chat translation, available for over 25 languages.
6) Capture the list of all your visitors even after they have left your website.
7) Use lead scoring to organize your website visitors on the likelihood that they will make a purchase.
8) Setting up Zoho SalesIQ on your website can be done within 5 minutes. It is as simple as copying and pasting a snippet of code on your website.
9) Award-winning customer support team available to answer your queries over email, phone, live chat, and social media.
Subscribe within the app. The subscribe option will be shown to only portal owners.

Users can choose from 3 available plans with monthly/yearly subscriptions.
Plans & Pricing:

1. Basic Plan: Visitor insights (50k visitors/ month) | 1000 chat sessions/ month | 1 custom Chatbot | Advanced visitor information | Email signature chat | Departments | FAQs | Articles | Chat routing | Chat Transfer | Group chat | Proactive chats | Lead scoring and Company scoring | Business Hours | Branding | Click-to-call | Audio call | Screen sharing | Third-party integrations

Monthly:
1 operator per month - $10 (USD)
2 operators per month - $20 (USD)
3 operators per month - $30 (USD)

Yearly:
1 operator per year - $84 (USD)
2 operators per year - $167.99 (USD)
3 operators per year - $250 (USD)

2. Professional Plan: Visitor insights(100k visitors/ month) | Unlimited chat sessions | 5 custom chatbots | Facebook messenger | Instagram | WhatsApp | Telegram | Block IP | Operator chat monitoring | Weekly and monthly reports (scheduled) | Real-time reporting | Apple TV app

Monthly:
1 operator per month - $17 (USD)
2 operators per month - $34 (USD)
3 operators per month - $51 (USD)

Yearly:
1 operator per year - $152.99 (USD)
2 operators per year - $304.99 (USD)
3 operators per year - $459 (USD)

3. Enterprise Plan: Visitor insights (200k visitors/ month) | Chat translation | 10 custom chatbots | Answer bot | Autopilot | Tags | Smart Suggestions | Company profile enrichment | Profanity Management | Integrations with Cloud Telephony and PBX systems

Monthly:
1 operator per month - $25 (USD)
2 operators per month - $50 (USD)
3 operators per month - $75 (USD)

Yearly:
1 operator per year - $239.99 (USD)
2 operators per year - $479.99 (USD)
3 operators per year - $719.99 (USD)

Points to Note:
Payment will be charged to iTunes Account on confirmation of purchase.
Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
Account will be charged for renewal within 24 hours prior to the end of the current period.
Subscriptions may be managed by the user, and auto-renewal may be turned off by going to the user's 'Account Settings' after purchase.
Cancellation of the current subscription is not allowed during the active subscription period.
Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication.

Privacy Policy and Terms & Conditions:
- https://www.zoho.com/privacy.html
- https://www.zoho.com/terms.html

What’s New

Version 2.8.7

Miscellaneous bug fixes and performance improvements.

Ratings and Reviews

4.7 out of 5
1.1K Ratings

1.1K Ratings

Vinzo ,

Great app but please add ability to sort history by most recent visits

Great app but since it is more than just a chat app and has some Analytics and site tracking features, would it be possible to add the ability to sort visitor history by most recent visits as a default as well? Currently we can only view by new visitors or return visitors but it is not in a chronological or reverse chronological order. That would be something nice to see in addition to return visitors etc.

Developer Response ,

Hello Vinzo! We are glad to inform you that the default lists inside the Visitor History tab are now by default sorted chronologically. Hope this Helps!

aad7615 ,

The latest update fixed the bug I was having

I had left a one star review because the new interface update was causing SalesIQ to crash anytime I opened a chat, one of the updates that have come out since then has fixed this issue, so I wanted to adjust my view back.

Developer Response ,

Hello there! We're happy to inform you that we've released an update with the fix for this crash issue (Version 2.1.1). So, we request you to update your SalesIQ application in the App Store to get this resolved.

Also, we request you to reconsider the rating if you're satisfied with the new update. For further assistance, you can contact us at support@zohosalesiq.com.

willi-k ,

Wow Nearly never works

So much potential, Zoho is like the 3rd place runner up in every race.
Most of my complaints from guests are they cannot use the live chat.
Just simply doesn’t work.
Press “send message” and it does not send.
Customer in chat waiting for operator? No notification (even though settings are all correct and turned on)
Tracks bots on sites as visitors (stupid)
Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second the app shows they showed up (bot traffic)

Just fix the darn thing.
Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu)

So annoyed

Developer Response ,

Hello Willi,

We're really sorry to hear about your experience! To investigate this further on our side and to help you sort these things, we request you to drop an email to support@zohosalesiq.com from your registered SalesIQ email address.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

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