Zomato: Food Delivery & Dining +4

When I ordered I had mentioned no cheese no pinto beans only black beans I immediately called the restaurant when I saw The complete wrong order with cheese with the pinto beans the restaurant said management will call me, after 30 mins I get a call saying that we will replace the Oder for almost an hour I get no update, so I called the restaurant again they said sorry we can’t deliver as we don’t have delivery boy you give it to the zomato man standing I said what are you talking, when I called you said we are sorry we will have it changed that to the management called me after 30mins, then after an hourlong wait I called the boy told me give it to zomato where do you want me to find zomato guy this is rubbish I’m very disappointed the box is untouched I want some one to look into this matter.

I’ve been a happy and loyal customer with zomato for years! Until this week when 2 weeks in a row I had an issue with my order and instead of fixing the problem they just refunded my money instead of investigating the problem further. The first time the problem occurred I did receive a voucher which I used towards the second order. Then the problem occurred again and their representatives refused to send an additional voucher. Only to tell me my original voucher used would be returned in 2hrs and I needed to order from a different restaurant. So therefore you expect me to wait two hrs to order from a different restaurant and starve my kids til then in order to utilize the voucher. The problem could have been solved by simply gifting me another voucher since the same issue occurred 2 weeks in a row. It was my foolishness to think this problem had been solved and then to think I would receive the same courteous customer service when I did not. In my opinion the representative needed additional training as they were such in a rush to end our chat and care less that I was leaving the chat very unsatisfied! Less learned and I will no longer be using Zomato until they make some changes and put their customer concerns first!

I stopped using this app when they killed the popular Urban Spoon app, I thought I would give it a look again and wow, what a disappointment. Why would I use this app at all? The features that were Urban Spoon are now totally gone. I could just use google or yelp which are way more updated, and this app no longer lets you search by cuisine unless you click 8 steps deep in filters? Fail. It just shows you restaurants nearby. What if the nearby restaurants are not what I am looking for? It has no more pick cuisine, price range and shake your phone and a cool vegas like slot machine would roll thru food possibilities with sounds and ratings. Yelp has easy cuisine slider with one click. For those who never knew Urban Spoon you are the lucky ones as you have no idea what you are missing as this app deleted it and replaced with an app not worth taking up space on my phone. Nothing to see here, keep moving along.. so sad.. I can't see what value this app brings to anything, it's purpose is irrelevant. The reviews here that are more than 1 star are either fake or have never heard of yelp. Bring back Urban Spoon and see which app users prefer or just continue to force people to login to this app after reading the bad reviews to see it is really that bad. Click, delete.