iPhone Screenshots

Description

Zūm is the leader in safe and reliable rides and care services for busy families, when and how they need it - 7 days a week for kids ages 5 and up. Need to get the kids to school every day? Have recurring needs for soccer practice or ballet class? Want to set up a carpool with neighbors? We’re here to help manage these and simplify your life, while giving you peace of mind.

We’ve made Zūm easy - because no one needs more complications in their lives. With our app, you can:
- Book rides and care services
- Easily set up carpools for cost savings
- Schedule one-time, daily or recurring rides and care
- See your Zūmers’ profile and vehicle information
- Track your kid’s rides in real time
- Contact a real, live Zūm family assistant if you need help
- Manage your payment methods using credit card (including splitting payments for carpools)

Every provider (we call them Zūmers,) goes through a rigorous selection process and is highly vetted (even more than most childcare providers!) Our app provides full transparency with driver and vehicle information and complete visibility throughout the ride.

See if Zūm is available in your area at https://ridezum.com/our-services.html
Like us on Facebook at https://www.facebook.com/ridezum
Want to learn more or ask a question? Visit us at https://ridezum.com

What’s New

Version 2.24.23

Minor bug fix - various under-the-hood features to improve your overall experience.

Ratings and Reviews

4.5 out of 5
676 Ratings

676 Ratings

Resident_Pluto ,

Just be prepared, humans do run a little late sometimes.

Before the review, I just want to say that this is a great option for other single parents out there w multiple jobs and no one to help w pick up/drop off.

I’ve only had one bad experience where they showed up 15 minutes late w/o notice but otherwise if there’s an issue, speak w a supervisor and they handle it within 24hours. My girls seem happy and always arrive safe, luckily. All (but 1) have arrived on time and communicated if running behind but never too late and all friendly.

bmarie0902 ,

I hate this app (driver review)

As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.

Oksana1 ,

Unfortunately unreliable service

-Ride was cancelled 19 minutes before the pick up time with a brief text message that said that they might or might not pick up my 5 years old child. If parents in this circumstances go and pick up the child themselves and Zum driver still shows up, they still charge the parent and don’t provide a refund or any discount. Half an hour on the call with customer service and supervisor trying to figure out a solution was a waste of my time unfortunately.
-Drivers are frequently late 15-20 minutes. According to their policy drivers are allowed to be 15min late, just be aware and plan your time accordingly.
-App has lots of limitations and doesn’t allow customer to modify monthly ride even well in advance, even if it benefits the company.
-Otherwise, it’s an excellent idea and much needed service! Hopefully they can improve their reliability, revisit their cancellation policy and communication process when driver cancels last minute, and improve user interface.

App Privacy

The developer, Zum Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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