Zum - Student Transportation +4

Zum is a great service our family has used numerous times. It is a bit pricey but that cost includes the peace of mind of a safe ride for my child. I recently had a last minute need for rides but had missed the 7pm booking cut off time. The folks at Zum were super friendly, accommodating, and communicated with me throughout the process to secure a ride for us. Everything happened seamlessly and I was thoroughly impressed with the service I received. I hope that the cutoff time will be extended sometime in the future. Thank you, Zum!

As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.

-Ride was cancelled 19 minutes before the pick up time with a brief text message that said that they might or might not pick up my 5 years old child. If parents in this circumstances go and pick up the child themselves and Zum driver still shows up, they still charge the parent and don’t provide a refund or any discount. Half an hour on the call with customer service and supervisor trying to figure out a solution was a waste of my time unfortunately.
-Drivers are frequently late 15-20 minutes. According to their policy drivers are allowed to be 15min late, just be aware and plan your time accordingly.
-App has lots of limitations and doesn’t allow customer to modify monthly ride even well in advance, even if it benefits the company.
-Otherwise, it’s an excellent idea and much needed service! Hopefully they can improve their reliability, revisit their cancellation policy and communication process when driver cancels last minute, and improve user interface.