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Cockpit ITSM 4+
Cockpit ITSM
Diseñada para iPad
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- Gratis
Capturas de pantalla
Descripción
Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.
Cockpit IT Service Manager is available in a Private Cloud or On Premise.
Service Desk: Bridge the gap between the IT service and the end-users
- Self-service portal
- Incident declaration
- Service catalog
- Knowledge base
- Service status
- Report publication
Ticketing: An ITIL-designed solution for your IT department
- Incident management
- Problem management
- Request management
- Change management
- Release management
- Changelog publication
- Project management
- SLA / OLA Management
- Approval process
- Workflow automation
- Synchronization service
- Email to ticket
Asset management: A powerful ITAM for your business
- CMDB - Infrastructure (servers, network components, etc.)
- CMDB - Office (workstations, phones, etc.)
- Automated inventory
- Software management
- License management
- Supplier management
- Contract management
- Data center plan
Monitoring: A sentinel to watch your technology landscape
- Hardware (SNMP)
- Networks (SNMP)
- Systems
- Databases
- SAP solutions
- Cloud services
- Web sites
- Jobs
Productivity: A toolbox to strengthen service delivery capabilities of your IT team
- Task scheduling
- Time tracking
- Knowledge base
- Electronic document management
- Password vault
- Logbook
- Maintenance schedules
Analytics: A data visualization and consolidation app, all in one place
- Client satisfaction survey
- Service status
- Availability / SLA reports
- Metrics (systems, networks, databases, SAP solutions)
- Daily monitoring reports
- Consolidated reports
Novedades
Versión 5.5.0
- General: Added shortcut to create ticket or scan equipment from home screen
- Tickets: Added user and site managers in approval workflow
- Tickets: Added new approval options upon ticket creation and for pending tickets
- Tickets: Added approval information (users, process) on ticket approval
- Tickets: Added information on approval processes in ticket exchanges for validated and rejected tickets
- Tickets: Allow end-users to edit a ticket before it is acknowledged by an operator
- Tickets: Added option to not allow end-users to change ticket titles
- Tickets: Added option to enable call management per organization
- Tickets: Close action is no longer visible for end-users on an operator's ticket
- Improvements and bug fixes
Privacidad de la app
Cockpit ITSM, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
No se recopilan datos
El desarrollador no recopila ningún dato en esta app.
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- Cockpit ITSM
- Tamaño
- 28.5 MB
- Categoría
- Negocios
- Compatibilidad
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- iPhone
- Requiere iOS 15.0 o posterior.
- iPad
- Requiere iPadOS 15.0 o posterior.
- iPod touch
- Requiere iOS 15.0 o posterior.
- Mac
- Requiere macOS 12.0 o posterior y una Mac con el chip M1 de Apple o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
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Español, Alemán, Chino simplificado, Francés, Inglés, Italiano, Japonés, Neerlandés, Polaco, Portugués
- Edad
- 4+
- Copyright
- © 2024 Cockpit ITSM SAS
- Precio
- Gratis