Apple Support 4+
We’re here to help
Apple
-
- Free
Screenshots
Description
Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
What’s New
Version 5.3.2
• Performance enhancements and bug fixes
Ratings and Reviews
Frustrating Apple Support App
I downloaded the Apple Support App with high hopes of resolving my issues efficiently, but unfortunately, my experience has been frustrating. It's perplexing why this app exists if the support team consistently redirects me to call their support phone number instead of addressing my concerns directly. I've faced repeated disconnections from the chat, resulting in the need to explain my issue to new team members each time.
What's even more aggravating is the reluctance of support team members to escalate my problem and their insistence on referring me back to the phone number. For these reasons, I have to give the Apple Support App a one-star rating, but in all honesty, it's worth zero stars in my book.
In addition to my frustrations with the Apple Support App, my experience with their phone support has been equally exasperating. When I call the provided phone number, I find myself having to explain my issue all over again, and it appears that the support team member on the other end doesn't fully comprehend the problem. Instead of addressing my specific issue, they tend to share generic FAQ documents that offer little value.
Only after persistent requests do they finally acknowledge the transcript and attached screenshots I've provided. Despite this, I'm currently on hold, and it has been a staggering 2.5 hours with no resolution in sight. This entire experience has left me thoroughly dissatisfied with Apple's support system.
Accessibility?
For a company so focused on accessibility, this support app leaves much to be desired. The only support option is a phone call. I don’t do phone calls. Why is there no text chat option?
Apple Support not supportive!
Useless. The only option is to call an 0800 number that is not free on a mobile phone!?!
How about online chat, or a callback service, or, hang on! I know! A data call! Maybe FaceTime?!?! 😤
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Apple Distribution International
- Size
- 35.8 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2024 Apple Inc.
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.