Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:
No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.
Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:
For providers with a health system login, Amwell Touchpoint app provides the ability to:
• Launch secure, HIPAA-compliant video consultations using Amwell Connect
• Receive automated notifications when new cases are assigned
• Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:
• Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
• Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
• Automation of alerts and escalations
• Integration with EHR and IT systems to minimize disruptions to workflow
• Act as a video and phone dialer with Epic Haiku/Canto.
• Active monitoring of point-of-care devices

What’s New

Version 21.11.0

• Notification page has a new layout and better space management
• The pin set page has been re-designed, so the touch screen is easier to manage
• The message screen has a new design and buttons
• The case page has improved icons, fields, and case layout
• We have changed the headers color scheme to make them stand out
• For Touchpoint Tablet we have implemented the ability to receive calls when the app is in the background mode

App Privacy

The developer, American Well, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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