Bank Zero 4+

I’m a big fan of the Bank Zero offering and have been a customer/user since it launched its beta version. The app download and sign up process was simple (I’m not super tech savvy by any stretch of the imagination - but followed the instructions when downloading and setting things up, and I managed just fine.) LOVE that I don’t have to step foot in a branch to do anything banking-related - everything done via the app (so simple and incredibly convenient) and I can add as many new accounts and/or savings pockets as I can, whenever I want. Any time I’ve had any questions or needed assistance with anything, the support team (on email and Twitter DM) has always been super friendly and quick to respond and resolve my query.

Thank you very much. Keep using our app :)

with the app installed, we cannot get past the second screen where you have to type the OTP received to your cell number in order to continue. Despite uninstalling the app, reinstalling the app. ZERO success. It seems ZERO are struggling with South African cellular carriers, and cellphone tower access. Perhaps because they are only a online bank, with no actual address to visit, or person to call. I have logged many support calls via email, and it seems only one person per day during office hours responds with a general reply. If this is how it's going with a standard app install, what will happen if you have a real issue with real money? Where do you go? Who do you call? Only during office hours? online banks should have 24/7 support. I would not feel comfortable trusting them with my heard earned cash. A real bank with real staff, in a real building, still holds value to me. Others might be happy with this system, and good for them. PS: I read through the reviews. It seems they've had this problem with OTP already 2 years ago, and the give the same copy and paste general response. Beware of this out of dat under developed ZERO use and ZERO response app

Hello Chris,
We are eager to serve you and happy to help you in OTP thing. As always It is delightful and appreciation to us to hear feedback from our valuable user and it’s always a pleasure to serve our users.
For any query reach out to us on WhatsApp chat (+27 79 939 9796),
Email (chat@bankzerosa.co.za or info@bankzero.co.za)

After yet another one of the big banks paraded their breathtaking incompetence in my face when it came to them actually holding up their part of the relationship, I made Bank Zero my personal and business account home. It’s been well over a year and I’ve never looked back. Some teething glitches here and there, but the team’s commitment to solving problems quickly is refreshing. Just this week I had a problem with Proof of Payments not coming through on my e-mails, and within an hour of me notifying the team it was all sorted.

Can’t wait to see what added features come through in 2024! Keep up the great work🙌🏽

It is delightful and appreciation to us to hear such positive words and it’s always a pleasure to serve best to our users.