The COVID ALERT SA app gives you the power to slow the spread of COVID-19 in South Africa and to keep yourself, your loved ones and everyone else safe.
The app is free and available to anyone based in South Africa.
Using the app is easy. All you have to do is:
• Download it
• Enable notifications and Bluetooth
• Let the app run in the background
• Encourage your friends and family to do the same.
That’s pretty much it!
Your identity will always remain private. The app will take care of the rest and:
• Send you an exposure notification if you’re ever in close contact with another app user who tests positive for COVID-19
• Tell you how to limit the spread of COVID-19 to others
• Tell you how to manage your health and track any COVID-19 symptoms.
Here’s a bit more detail:
COVID ALERT SA is part of COVIDConnect – the National Department of Health’s digital COVID-19 response platform. The app is built on Apple and Google’s exposure notification framework and it’s been designed to protect your identity and security.
The app makes Bluetooth-powered contact tracing possible.
What does this mean?
Contact tracing refers to getting hold of people who have recently been in close contact with someone who has tested positive for COVID-19. We do this to let them know that they may have been exposed to the disease, so that they can self-quarantine, monitor their symptoms and prevent the spread of the disease to others (especially those considered high-risk for serious illness or death from COVID-19).
Why do we need an app to assist with this process?
Normally, contact tracing happens manually. Healthcare workers interview the person who tested positive to make up a list of people they’ve had close contact with over the past 14 days. Its time-consuming and generates an often-incomplete list of people to reach out to. That’s because it’s hard to remember everyone we were near to. And, we can’t identify those we were close to while standing in a queue or while using public transport.
COVID ALERT SA removes the need for us to remember any of these details and makes the contact tracing process far more thorough. It does this by letting app users’ devices talk to each other.
The app uses Bluetooth signals to exchange what are called “random codes” (random numbers that change every so often) with other smart phone app users, when they come within close proximity of each other. It’s like the devices have given each other a digital handshake. The random codes exchanged at the time of “digital hand-shaking” are stored in a log on each phone for 14 days.
1. If you test positive for COVID-19, you can choose to enter your unique PIN (it’s sent to you via SMS from the National Department of Health with your test result), as well as date of birth, into the app. Remember - you always remain anonymous. You’ll also get advice on what to do next to manage your health and to self-isolate.
2. The app will ask you for permission to share random codes stored on your phone with a central server.
3. Other smartphones using the COVID Alert SA app check the central server periodically, throughout the day. Those devices that have random codes on record matching the codes shared to the central server by your device, will receive a notification that the device user (an anonymous fellow member of the app community) has had potential exposure to COVID-19 over the prior 14 days. And, there’s plenty of advice on what to do next to monitor symptoms, to choose to self-quarantine and more.
It’s clear that by joining this app you’re becoming a member of a powerful community of people who want to work together to Stay Safe, save lives and turn the tide on COVID-19 in our beautiful country! The power is in your hands. Join the COVID ALERT SA community today. Let’s all play our part in keeping one another safe.
- This version contains updates to prepare for an upcoming transition to Exposure Notifications Express.
Ratings and Reviews
More transparency needed
I have read the terms and agreements of the app and I still can’t understand exactly what the app clarifies as a close contact. This information is critical for me to decide how to handle my exposure. The terms and conditions said that the app works on 15 min exposures and a certain amount of meters (I can’t remember how much), but nowhere does it state wether only one or both of the conditions need to be met for it to register as an exposure. If I passed someone on the street within 1,5m, but we were both wearing masks it would be highly unlikely that I would have been infected. It is hard to take an exposure notification seriously with so little information. Would also be helpful to know the time or place of infection. Most people have things to do and aren’t going to isolate with so little information provided. Makes the app slightly useless unfortunately.
This app has an inherent flaw - it only alerts you if you have been in contact with someone once they report it in the app, which could be days later after you were in contact with them.
So if someone was infected and didn’t know for a week, and you were in contact with them during that time, you could have been possibly infected too, and you only learn it once the person who infected you tests positive and reports it, sometimes 10 days after you were in contact with them, when they could have been infectious. During that time you could have infected more people yourself.
The app is not foolproof and is dependent on people getting tested and reporting a positive case as soon as they develop symptoms or suspect they could be carrying the virus.
Exposure Notification Bugs All the Time
I love the concept of this app and think it’s great to protect our country. But mine keeps bugging out - giving me exposure notifications on my phone that disappear as soon as I open the app. It has happened multiple times. I’ve reinstalled the app and it still happens. And it’s not just my phone or Apple - my mother has a Huawei and yesterday she got 17 notifications that also disappeared. I’ve contacted technical support numerous times for the past two months and they have yet to reply
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- National Department of Health
- 8.2 MB
- Requires iOS 13.5 or later.
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- © 2020 South African National Department of Health