Freshcaller 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Modern Cloud Telephony
Calls: Make and receive calls at your convenience.
Agent status: Set your availability by toggling between being online and offline from within the app.
My calls: Directly engage with your most recent callers from the list of recent calls
Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.
Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days.
What’s New
Version 3.14
We're always making improvements to Freshcaller so that you don't miss a thing.
Ratings and Reviews
Sign up keyboard problems
It seems this version is not compatible with phone usage. It distorts my keyboard such that I cannot type out my username and password.
Please rectify this
Developer Response ,
Hi, we've fixed some of the nagging problems with the app. Please let us know if you're still facing this issue. Thank you.
Call Metrics
Hi , when logged in via the web app I am able to see call metrics as well as contacts associated to my profile which include missed calls from clients and team outgoing calls however via the phone app this Information is very limited as such I have missed a client call via my support desk and it has not picked up on the app.
Happy to re-rate your app after feedback and improvements.
I’m happy to have one of your consultants call me to further discuss or explain
Charity
+27 67 1111 220
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 45.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Freshworks Inc
- Price
- Free