KFC South Africa 4+

Tried the Q-Skip option for the first time and I’m beyond impressed. 10/10

I find the KFC app to be incredibly user-friendly, with an easy interface that makes it simple to browse the menu, customize my orders, and access exclusive deals. Ordering through the app is super convenient, allowing me to enjoy a contactless experience. I also love that the app saves my order history, so I can quickly reorder my favorite meals. The location-based services help me find nearby KFCs, check hours, and track delivery or pickup options. The Q Skip feature is a game-changer—it lets me skip the line, saving time and reducing wait times. Overall, these features make my KFC experience more efficient, convenient, and enjoyable.

It is really frustrating that I had to go the this process in order to get the most basic order!

I ordered via your app. My order was streetwise 04, mini loafs, passion fruit krusher & a chocolate milkshake. Only when I completed the order, mintes later your Southway Branch’ s ice cream machine is broken. Tell me how is that my problem as a customer if you’re not going to mark your products unavailable until you sort yourself out?! Furthermore you can’t even transfer my order to another branch!!!! As a service provider, you never say no to a customer when it comes to service delivery because it is your own misleading fault!
We have all worked in hospitality, if it means running across the road and getting what the customer wants so be it, actually that’s hot it done!!! It is another case when a customer takes the initiative to actually log a call to you seeking assistance. How do you turn them down? So much for such a big brand to easily turn their customers down. You are failing your customers by not even lifting a finger in assisting them!!!!

Ordering directly from the KFC app is the best way to go.. They add much less of a markup on their products where as other online services heavily charge on markup.. The “Track my order” function is also very accurate and always keeps me updated on delivery status..

Since my family (Baby Mamma) loves chicken, I make use of the app quite frequently.. I would definitely recommend ordering KFC directly from their app..