RwandAir 4+

Worst airline

We had the unfortunate experience of having to deal with Holiday Aviation / Holiday Holdings via Rwandair South Africa after we tested positive for Covid abroad. When we were negative and ready to fly home, they did not answer their emails or take our calls for days! Johanna Tsatsi, the person who dealt with our booking did not respond, despite our travel agent sending several emails. Their customer service is abhorrent, along with their excuses. We are stranded for 7 days because of their incompetence. Only after it was escalated, did the process start moving. We paid the fare difference that they quoted us and 6 hours later, they are asking for another R26000! Illegally demanding extra money to be paid in 30 mins even after we paid the quoted amount that they gave us in writing.

Another 7 hours later and still no response from them. My minor child is however booked alone on the flight. How incompetent can you be?

Michel Anjinho was also aware of the situation but could offer us no resolution, also ignoring my emails.

No one has taken responsibility for this mess and pass the buck to the head office in another country!

Do not use this company or ever fly with RwandAir South Africa. When our journey started, they forced us to take a flight with another airline and had to rush to the airport within an hour.