SPAR2U 17+

This app really needs to take some tips and guidance from their competitors. Please try to address the following:

1. Many items are out of stock despite it being available in the physical stores. Very little to no options. I have received calls so many times due to an item I ordered being out of stock.

2. Lack of choice in replacement options. Allow customers to choose alternative item before checkout. It allows customers to be able to choose something without having to wait by the phone JUST IN CASE (which is most cases) the items ordered is out of stock. It makes the shoppers life also easier.

3. Updating of the processes is extremely delayed. You are almost unable to track or follow what stage the process is at since it never updates.

4. Allow customers to monitor the shopping done on real time. So they know if they need to find alternatives.

5. Allow customers to adjust drivers tip upto or just after item was delivered. there are times, due to great service you would like to tip more but then are unable to.

6. The receipt given is also horrendous. Why not make it similar to the in-store one and make it a pdf receipt instead of this odd web browser one.

I hope you consider this when updating in future.

Hi there, thank you for your detailed feedback. We understand how these issues impact your experience and appreciate your suggestions. The app does allow you to select substitutes and add notes for the shopper, but we’ll review ways to improve this. We’ve also shared your feedback on tracking, tipping, and receipts with our team for future updates. Your input helps us improve SPAR2U!

You order from spar2U they do not give you options for substitute they never call you have to run around calling the store to substitute the item rather than just cross it out when there is tons of replacements. The worse part spar app will say an item is out of stock and you get to the store my word you find the product the that’s when i knew that spar2U app not worth ordering from when there is checkers60/ picknpay asap/ even OneCart apps that offer far more better services and grant you substitute on their site before checking out and not delay refunds. Don’t download this app just go to spar store if you need to get anything from there directly

Thank you for providing feedback on your experience with the SPAR2U app. We sincerely apologise for the inconvenience and frustration caused by the lack of substitution options and the discrepancies between our app's stock information and actual in-store availability. We are committed to addressing these issues and improving your shopping experience.

I’ve been shopping on the Spar2U app for 1.5 years now. Mostly I’m happy with the result because the store I mostly order from (Wonderboom Junction *****) really got this sorted. They call and figure out a replacement when something is out of stock and they usually arrive in the time slot selected. Ninapark (***..) - so-so. It’s a larger store so more variety and they usually call if something is out of stock but delivery is usually an hour or so late. Absolute worst service from West Park Spar (*….). Don’t call to offer substitutions, don’t update the status of the order until hours later, deliver 5-6 hours late with food that should be refrigerated or frozen at room temperature. So choose wisely when selecting a store for best results.

Thank you for taking the time to share your feedback with us. We will pass it onto the team so that they can use it to improve the SPAR2U experience.