Sweepsouth 4+

Train your maids

You need to spend money training your maids . They waste time because they’re paid by the hour . My private maid can clean my house in 3 hours and do laundry as well in a full 7.5 hours . 90 % of Yours can’t even clean . You have to be behind them saying hey , Hurry up . I’ve always booked for laundry and ironing and cleaning the fridge . What a joke . It’s never been done . Rather pay them on completed tasks. Not by the hour . See how they work then ! Invest some money in training . And by the way . None of them know how to make up beds . Not one . And we need to be able to confirm the time of arrival and departure . We are being overcharged for late arrivals and early departures .

The concept is great, the app is average

Love the convenience of it all, especially as someone who moved to a different province and needed good help. The app needs a few improvements such as the automatic switching to a different cleaner especially when the preferred person cancels last minute (or after 12 pm since the app then no longer allows changes), we should be given the option to move the date or cancel the appointment completely. I cannot have a last minute cancellation and then the next morning here is a completely new person who knows where absolutely nothing is in my house, I have work. I would then rather prefer to cancel or move the appointment. We should also be allowed to confirm the times that the help check in or out. Often helpers check in before they actually arrive and if they finish earlier they check out at their usual time, but if they go over time they are allowed to claim for more money - hence we should be allowed a refund should they leave earlier. I am also not happy with the cancellation times, a lot can happen after 12 pm the previous day of a booking, we should we allowed to cancel later - at least around 3 pm. The cancellation fee is insane - R175 and the helpers don’t even get nearly as much. If at least they would then get that amount it would be fine but they do not which makes it completely unfair.

Developer Response ,

Thank you so much for your feedback. I want to start by letting you know that workers get the full R175 when a customer cancels. The reason the fee is so high, is to compensate workers for opportunities lost due to being reserved for the day of your booking. Regarding your other points: absolutely love those suggestions and we will definitely work on bringing those into the app. Thank you for the great ideas!

Improvement requests

The app is easy to use but needs some tweaks. Changing cleaning location per booking needs to be made easier using preset location. The voting system need some improvement as I regularly get cleaners with a 4.5 rating that are only a 2 compared to others with a 4 rating. Maybe more specific reference to task efficiency would help (checklist). When selecting a cleaner that is unavailable it would be nice to be able to switch to another formerly used cleaner without going back through all the selection steps to the former cleaner list, just select another cleaner to fit the same job location and parameters from the last screen. Also nice to be able to put personal notes to previously used cleaners or a use again or not option so that you don’t have to remember who was good or not or have to relay the verbally to others sharing the app. I like the option of viewing the cleaner’s picture, place of birth and residence before booking. And unrelated to the app, please review your pricing as the price increase is making it less feasible to use the service regularly and rather employ cleaners privately which I’m sure is already widely practiced and detrimental to the service.

Developer Response ,

We appreciate your detailed feedback on the app’s usability and features. It’s great to hear you find it easy to use and enjoy viewing cleaner profiles. Your suggestions for improving location selection, voting systems, and cleaner notes are insightful. Thanks for sharing your thoughts with us!