The app makes it extremely difficult to cancel a subscription. There is no option to cancel through my Apple ID because the payment is processed directly by iDrama, and the app does not clearly explain how to cancel. After searching for a long time, I finally found the hidden cancellation option by going to Profile > Help & Feedback > How to Delete Profile, then scrolling all the way to the bottom and tapping Cancel Subscription (or Cancel Parapex Subscription). I’m not sure if it will actually cancel my subscription, but at least I was finally able to find the option. A cancellation option should be clearly visible in the account settings, not hidden inside a help article. I have also emailed your support team requesting cancellation of my subscription.

I could not cancel from my Apple subscription page. I could not find how to cancel in the app. I messaged them 4 days before expiry and asked that they cancel my subscription. They did not do so. Oddly, they messaged me back asking if I wanted to cancel. Of course I did, it was clear in my message. Nevertheless, I never saw their message until after they charged me again, and this time for more than what I paid the first subscription. They are now refusing to refund me saying I used the subscription (I have not) and that I did not request the cancellation in time (I did 4 days before). I will never purchase this subscription again. Also, I won’t be using Apple Pay for these sorts of subscriptions as there is no way to turn off auto renew, if the app provider refuses to end the subscription.

I am extremely dissatisfied with the way this subscription has been handled, and I consider the entire process to be completely unacceptable.The subscription repeatedly fails to properly link to my Apple ID, which means I am unable to cancel it through the normal Apple subscription management process. When I attempted to resolve this, I was forced to submit a feedback/complaint and communicate with iDRAMA directly.What happened next is even more concerning. My complaint was simply marked as “resolved” and closed before I was given a reasonable opportunity to respond or confirm that the issue had actually been resolved. Despite the matter clearly not being resolved, you continued charging me.I then submitted another complaint and that the issue remained unresolved. Rather than properly investigating or addressing the matter, my complaint was effectively ignored — and I was charged again.This is completely unacceptable.You cannot reasonably claim that a complaint has been “resolved” simply because you have closed the conversation, particularly when the customer has not confirmed that the issue has been resolved. Especially when it’s marked as “resolved” you aren’t able to respond to that feedback complaint anymore. Continuing to charge a customer while simultaneously preventing them from effectively cancelling the subscription and closing their complaints without resolution is extremely concerning.I have made genuine attempts to resolve this through your own support system, yet your processes have repeatedly prevented me from doing so. I should not have to continually complain simply to stop being charged for a subscription I have attempted to cancel.I am extremely angry and frustrated by this situation. The way this has been handled gives the impression that complaints are being closed administratively rather than actually resolved, while charges continue to be taken from customers.

Would have to be one of the WORST apps to deal with period Just because I have to give a rating for review is the only reason this app gets one star , otherwise it would be zero cancellation of subscription is almost impossible unless you cancel your credit card , would not recommend this app to my worst enemy , sent email for a reply in 72 hours won’t hold my breath customer support probably like the site useless !! can’t find app on IOS subscriptions and good luck navigating their site to find anything either complete WASTE OF TIME